Armani Bragg
Fort Mill,SC
Summary
The goal is to provide exceptional customer service with every interaction, learning and developing strong skills to become an asset to future employers. Authorized to work in the US for any employer
Overview
4
4
years of professional experience
Work History
Game Facilitator
Activate
Charlotte, NC
08.2025 - Current
- Coordinated logistics for events, ensuring seamless execution and participant engagement.
- Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter.
- Identified areas in need of improvement and implemented solutions.
- Managed group dynamics, fostering an inclusive environment for diverse participants.
- Mentored new facilitators, sharing best practices for effective engagement techniques.
- Fostered an inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed.
- Conducted post-event evaluations to gather feedback and implement improvements for future sessions.
Customer Service/Sales Agent
Charter Communications
Charlotte, NC
02.2023 - 07.2024
- Provided exceptional customer support via phone, email, and chat channels
- Demonstrated strong product knowledge to effectively troubleshoot and resolve customer issues
- Maintained a high level of professionalism and empathy while addressing customer concerns
- Managed a high volume of incoming calls and emails in a fast-paced environment
- Documented all interactions with customers accurately and thoroughly in the CRM system
- Collaborated with cross-functional teams to escalate complex issues for prompt resolution
- Assisted customers with product setup, installation, and troubleshooting procedures remotely or onsite when necessary
- Provided guidance to customers on using software applications or online platforms effectively
- Offered personalized recommendations based on individual needs to enhance the overall customer experience
- Participated in regular training sessions to stay updated on product features, enhancements, and industry trends
- Collaborated closely with sales representatives to identify upselling opportunities during support interactions
- Managed customer escalations by investigating issues thoroughly and providing timely resolutions
Sales Associate
AT&T
Charlotte, NC
09.2022 - 02.2023
- Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals
- Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction
- Collaborated with team members to create visually appealing merchandise displays that increased foot traffic and sales
- Utilized CRM software to track customer preferences, purchase history, and follow-up on potential leads
- Participated in regular training sessions to stay updated on product features, industry trends, and sales techniques
- Assisted in inventory management by conducting regular stock checks, restocking shelves, and placing orders as needed
- Contributed to the achievement of store goals by actively upselling products and suggesting complementary items
- Maintained a clean and organized work environment to enhance the shopping experience for customers
- Effectively communicated promotions, discounts, and special offers to customers at the point of sale
- Demonstrated excellent time management skills by efficiently handling multiple tasks simultaneously during busy periods
- Collaborated with cross-functional teams such as marketing and operations to implement promotional campaigns effectively
- Recognized as a top performer within the sales team for consistently meeting or exceeding sales quotas on a monthly basis
Education
High School Diploma -
Rush-Henrietta Senior High School
Rochester, NY06-2022
Skills
- Cold Calling
- Upselling (2 years)
- Customer Service (2 years)
- Order Entry (2 years)
- Technical Support (2 years)
- Microsoft Office (2 years)
- English (10 years)
- Phone etiquette (1 year)
- Data entry (2 years)
- Front desk
- Administrative experience
- Medical receptionist
- Software Troubleshooting (2 years)
- Network Support (2 years)
- Troubleshooting (2 years)
- CRM Software (2 years)
Timeline
Game Facilitator
Activate
08.2025 - Current
Customer Service/Sales Agent
Charter Communications
02.2023 - 07.2024
Sales Associate
AT&T
09.2022 - 02.2023
High School Diploma -
Rush-Henrietta Senior High School