Armani George
Spooky Nook Sports
READING,PA
1
Certification
3
years of professional experience
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. I possess good understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Work History
Scorekeeper
2 Years 11 Months- Maintained accurate scorekeeping across multiple sports events, ensuring real-time data integrity.
- Coordinated with referees and coaches to confirm scoring rules and game regulations.
- Trained new staff on scorekeeping procedures and system navigation for seamless operations.
- Utilized electronic scoring systems to input scores efficiently during fast-paced games.
Customer Service Representative
4 Months- Resolved member complaints efficiently, ensuring customer satisfaction and retention.
- Assisted members with inquiries regarding membership options and facility services.
- Facilitated smooth check-in processes using club management software.
- Educated members on gym equipment usage and safety protocols.
- Collaborated with team to maintain cleanliness and organization of fitness areas.
- Helped members even through language barriers
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
Food and Beverage Assistant
2 Months- Delivered exceptional customer service, ensuring satisfaction with food and beverage offerings.
- Assisted in inventory management, tracking stock levels and ordering supplies as needed.
- Maintained cleanliness and organization of service areas to enhance operational efficiency.
- Collaborated with team members to streamline service processes and improve guest experiences.
- Utilized strong communication skills to relay customer needs clearly between front-of-house staff and the kitchen team.
Education
No Degree - Exercise Science
Skills
Accuracy
Attention to detail
Excellent communication
Teamwork and collaboration
Critical thinking
Reliability
Leadership skills
Quick learner
Certification
CPR Certfied
Timeline
Customer Service Representative
Planet Fitness
04.2026 - 08.2026Read More
Food and Beverage Assistant
Zeno Beverage Group
10.2023 - 12.2023Read More
Scorekeeper
Spooky Nook Sports
09.2023 - CurrentRead More
Elizabethtown College
No Degree from Exercise Science
Read More