Shane O'Connor
Parsippany
Summary
Hello I'm Shane, I'm a Dedicated and highly reliable Operations and Service Professional with a proven track record of accuracy and commitment in high volume, dynamic environments. Expert in real time data management, with now extensive experience as an official scorekeeper for competitive league basketball at Hoop Heaven. Recognized for a "tireless work ethic" and the ability to mantain 100% accuracy while multitasking and fast paced environments.
As a lifelong resident of the Parsippany-Troy Hills Area, I have contributed over 13 years of consistent service as a volunteer scorekeeper for a local youth baseball and football programs. This tenure reflects a deep personal dedication to supporting local young athletes and ensuring the smooth operations of community sports seasons. Combining a "learn as you go" philosophy with professional experience in order fulfillment and guest engagement, I am a versatile and loyal asset, ready to contribute to the success of any new team.
Overview
9
9
years of professional experience
Work History
Scorekeeper
Hoop Heaven
Whippany
12.2025 - Current
- Integrated Game Management: I and the others in this same position serve as a professional point of point of contact for players, coaches and officials while simultaneously operating digital scoring systems and official timing with 100% accuracy. While Also
- Operational Reliability: Coordinate closely with management or whoever is at the front desk on any day or night to ensure games stay on schedule and provide a professional experience for all athletes and guests.
- Proactive Communication: Maintain regular contact with management regarding scheduling and facility needs to ensure seamless day to day and game to game operations
- Real-Time Data Verification: I perform constant cross checking in between the physical scorebook and the electronic scoreboard to ensure all points and fouls and timeouts and any other little details are recorded correctly throughout and also after each game
Costco Product Demonstrator
Club Demonstrations Services
East Hanover
07.2025 - 12.2025
- Sales Generation: Proactively engaged with over 200 of Costcos members per week to demonstrate the certain product that I was assigned to and it's key features. For example like if it was a drink I would try it and then give them my honest opinion
- Expert Knowledge Delivery: Provided detailed product insights and answered complex inquiries to build guest confidence and drive brand engagement and satisfaction
- Visual Standards: Maintained a pristine and organized cart (we used carts for the demonstrations) adhering to strict safety and aesthetic protocols to ensure a professional presentation
Team Sports Sales Associate
Dick's Sporting Goods, Inc
East Hanover
06.2021 - 07.2025
- Consultative Equpment Sales: Assisted customers in selecting technical team sports equipment and apparel by providing personalized recommendations based on athlete performance needs and budget.
- Trend & Product Expertise: Maintained deep knowledge of current team sports trends and technical product features across multiple categories to ensure high quality service and accurate advise
- Guest Engagement & Navigation: Acted as a brand ambassador by greeting and directing guests throughout the store, ensuring a welcoming environment and seamless navigation of all the different departments
- Omnichannel Fulfillment: Executed online online order processes with a heavy focus on managing curbside and in-store handoffs, ensuring guests received their products that they ordered like a jersey or a pair of shoes accurately and efficiently
Facility and Guest Services Assistant
Police Athletic League Of Parsippany Troy Hills
Parsippany
08.2017 - 03.2020
- Front Desk Support: Worked alongside team members to greet visitors, answer phone inquiries, and provide helpful information to ensure a welcoming community environment.
- Event Setup & Breakdown: Collaborated with coworkers to execute the logical setup and breakdown and cleaning of facilities throughout the building for any event, ensuring spaces were organized and ready for use
- Operational Assistance: Collaborated with coworkers to Contribute to maintaining a clean and professional facility and workplace by addressing site needs during and after events to support smooth operations
Education
Parsippany Hills High School
Morris Plains, NJSkills
- Guest Engagement & Relations: Expertise in creating a welcoming environment and providing personalized assistance in high-volume social settings
- Multitasking in Dynamic Environments: Proven ability to maintain 100% accuracy and focus while managing multiple priorities in fast paced environments
- Adaptive Product Recommendations: Skilled in quickly mastering technical product features to provide tailored suggestions that enhance the guest experience
- Brand Ambassadorship: Dedicated to representing organizations through professional conduct, expert knowledge, and proactive guest interaction
- Team Collaboration & Support: A "100% all in" team player with a history of cross-training and supporting coworkers to ensure seamless service
- Conflict Resolution & Professionalism: Proven ability to act as a calming force in high pressure situations
- Communications & Systems Proficiency: Proven to be skilled in managing and having a professional type of conversation on the phone and operating complex computer systems and audio-visual equipment with precision
Affiliations
- Scorekeeping
Parsippany Hills Little Vikings Football
From: Sept 2013 to Current
Par Troy West Little League
From Apr 2025 to Current
References
References available upon request.
Timeline
Scorekeeper
Hoop Heaven
12.2025 - Current
Costco Product Demonstrator
Club Demonstrations Services
07.2025 - 12.2025
Team Sports Sales Associate
Dick's Sporting Goods, Inc
06.2021 - 07.2025
Facility and Guest Services Assistant
Police Athletic League Of Parsippany Troy Hills
08.2017 - 03.2020
Parsippany Hills High School