Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Armani Johnson

Richmond,TX

Summary

Customer service skilled and aspiring veterinarian technician with the abilities needed to excel in the field. Strong focus on task prioritization and delivering exceptional customer service. Well-prepared to utilize training and experience to embrace new professional opportunities. Action-focused veterinarian technician dedicated to providing comprehensive care for both large and small animals. Dynamic and enthusiastic approach complemented by experience in animal handling and client interaction.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Lead Customer Service Representative

PetSuites Sugar Land
11.2022 - Current
  • Welcomed customers and helped determine their needs.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-update logs.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
  • Interact and communicate closely with other staff to ensure client and pet needs and concerns are understood and addressed
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
  • Administered medications as prescribed by the veterinarian, safeguarding animal health.

Baskin Robbins Crew Member

Ohana Ice Cream LLC
06.2022 - 02.2023
  • Greet and served guest
  • Made sure that customers' expectations were met with the quality of their item they purchased
  • Resolved customers complaints
  • Made sure inventory was stocked
  • Maintained safety standards in the work area
  • Operated on POS and Drive Thru

Hostess/Server

ACG Texas, IHOP
09.2021 - 05.2022
  • Greet guest and escorted them to their table
  • Provided them with amazing hospitality during their stay in the waiting lobby
  • Made sure my space was organized and kept up with to provide customers with a great welcoming environment to be in

Education

Associate of Applied Science - Veterinary Technology

Vet Tech Institute of Houston
Houston, TX
04.2025

Skills

  • Team Member Training
  • Problem-solving abilities
  • Critical Thinking
  • Goal-Oriented
  • Medical record-keeping
  • Animal restraint OR Animal restraining techniques
  • Vital signs
  • Sanitation protocols

Certification

  • Animal Science, 05/01/23-Present

Demonstrating competencies in the areas of animal science, including health and wellness, breeding, nutrition, and management practices.


  • ProHeart, 02/01/24-Present

Ensuring my patients have a full year of constant protection against heartworm disease without any burden on pet owners to remember monthly doses.

Timeline

Lead Customer Service Representative

PetSuites Sugar Land
11.2022 - Current

Baskin Robbins Crew Member

Ohana Ice Cream LLC
06.2022 - 02.2023

Hostess/Server

ACG Texas, IHOP
09.2021 - 05.2022

Associate of Applied Science - Veterinary Technology

Vet Tech Institute of Houston

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Armani Johnson