Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
Generic

Natalie Gutierrez

Terrell,TX

Summary

Dynamic leader with a proven track record at Circle K, excelling in complaint resolution and team training. Mastered multitasking and organization, surpassing sales goals through innovative marketing strategies. Demonstrates exceptional interpersonal communication, fostering team growth and enhancing customer satisfaction.

Overview

5
5
years of professional experience

Work History

Lead Customer Service Representative

Circle K
Terrell, TX
08.2024 - Current
  • Directed strategic and brand-appropriate marketing initiatives to improve product presentation and maximize sales.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Conducted regular staff training sessions on customer service techniques.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Monitored team performance and provided feedback for improvement.
  • Trained new employees on company customer service policies and service level standards.

In-Home Nanny

Self-employeed
Terrell, TX
03.2022 - 07.2024
  • Bathed and dressed babies, changed diapers and prepared bottles and feeding equipment.
  • Provided a safe environment in the home by adhering to safety standards while caring for the children.
  • Read books aloud to promote language development skills and imagination growth.
  • Helped children discover enrichment activities to inspire imagination and creativity.
  • Prepared nutritious meals and snacks to meet dietary needs and preferences.
  • Engaged in educational activities like reading and crafts to encourage learning and creativity.
  • Created nurturing, safe environments to promote emotional, social, and intellectual growth.
  • Managed household tasks including laundry, grocery shopping, meal preparation, errands, and light cleaning.

Elderly Caregiver Volunteer

Agape Home Health
Mesquite, TX
06.2020 - 07.2024
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Monitored vital signs such as blood pressure, temperature, pulse rate, as instructed by clinical staff.
  • Organized recreational activities for elderly clients including reading, playing board games, and taking walks.
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
  • Tracked and reported clients' progress based on observations and conversations.
  • Adhered to safety regulations while providing care to the elderly population.

Kitchen Staff Member

Chick-fil-A
Terrell, TX
08.2020 - 04.2021
  • Monitored temperatures of prepared food and cold-storage areas.
  • Washed and sanitized plates using industrial dishwashers according to manufacturer instructions.
  • Facilitated efficient communication between kitchen staff and front-of-house teams.
  • Cleaned and sanitized kitchen equipment, utensils and work stations.
  • Operated various kitchen appliances such as mixers, slicers, ovens, grills .
  • Restocked cupboards, refrigerators and service stations with new food items or supplies.
  • Adhered to established sanitation standards while preparing food items.
  • Ensured that all dishes were prepared in accordance with restaurant standards.
  • Coordinated with kitchen staff to ensure timely preparation and delivery of orders.

Education

High School Diploma -

Terrell High School
Terrell, TX
06-2022

Skills

  • Credit card processing
  • Membership renewals
  • Team training and leadership
  • Complaint handling
  • Interpersonal communication
  • Help desk support
  • Problem-solving
  • Team task delegation
  • Attention to detail
  • Team member training
  • Work prioritization
  • Willingness to lead
  • Multitasking and organization
  • Complaint resolution
  • Fast learner

Affiliations

  • Crochet
  • Reading
  • Painting
  • Art & Crafts

Accomplishments

  • Advanced Mastery of all subjects of State Standardized Testing throughout my entire school history
  • Accepted into the National Honors Society

References

References available upon request.

Timeline

Lead Customer Service Representative

Circle K
08.2024 - Current

In-Home Nanny

Self-employeed
03.2022 - 07.2024

Kitchen Staff Member

Chick-fil-A
08.2020 - 04.2021

Elderly Caregiver Volunteer

Agape Home Health
06.2020 - 07.2024

High School Diploma -

Terrell High School

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Natalie Gutierrez