Summary
Overview
Work History
Education
Skills
Timeline
SeniorSoftwareEngineer

Beth Wilson

Fairmont,WV

Summary

Proven leader in customer service, I excelled at West Side Telecommunications by mastering complaint resolution and fostering team leadership. With a keen eye for detail and a positive, friendly demeanor, I significantly enhanced customer satisfaction. My expertise in credit card processing and ability to swiftly adapt to new technologies stand out, driving successful project deliveries and exceeding credit application goals.

Overview

31
31
years of professional experience

Work History

Lead Customer Service Representative

West Side Telecommunications
Morgantown, WV
07.2020 - Current
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Provided assistance with the implementation of new customer service technologies.
  • Excelled in exceeding daily credit card application goals.

Customer Service Representative

Teleperformance USA
Belleview, WV
06.2017 - 07.2020
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Answered customer inquiries via phone, email, and chat.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.

Assistant Branch Manager

Fairmont Federal Credit Union
Fairmont, WV
06.1994 - 03.2020
  • Monitored daily operations of the branch including sales, customer service, inventory control.
  • Verified cash by balancing cash drawers and maintaining cash count records.
  • Demonstrated expertise and reasoned guidance regarding loan products, lines of credit, and account options.

Consumer Loan Processor

Trailer City
Whitehall, WV
04.2018 - 11.2018
  • Created and completed loan submission packages.
  • Monitored and ensured timely processing of loan applications to meet closing dates.
  • Interviewed loan applicants to obtain personal and financial data and assist in completing applications.
  • Assisted in the development of new policies and procedures for consumer loan processing.

Education

High School Diploma -

North Marion High School
Mannington, WV
05-1979

Skills

  • Team training and leadership
  • Membership renewals
  • Credit card processing
  • Customer complaint resolution
  • Complaint resolution
  • Fast learner
  • Help desk support
  • Positive and friendly
  • Payment processing
  • Complaint handling
  • Customer correspondence
  • Attention to detail

Timeline

Lead Customer Service Representative

West Side Telecommunications
07.2020 - Current

Consumer Loan Processor

Trailer City
04.2018 - 11.2018

Customer Service Representative

Teleperformance USA
06.2017 - 07.2020

Assistant Branch Manager

Fairmont Federal Credit Union
06.1994 - 03.2020

High School Diploma -

North Marion High School

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Beth Wilson