Armani Johnson
Olive Garden
Cape Girardeau,MO
2
Languages
2
years of professional experience
Dedicated To-Go Specialist with experience in managing high-pressure situations and ensuring seamless order fulfillment. Known for exceptional communication skills and ability to adapt during peak hours, driving customer satisfaction and operational efficiency.
Work History
To-Go Specialist
2 Years 1 Month- Prepared to-go orders efficiently, ensuring accuracy and adherence to menu specifications.
- Collaborated with kitchen staff to streamline order assembly and improve service speed.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Managed inventory of to-go supplies, maintaining stock levels for optimal service delivery.
- Adapted quickly to changing priorities during peak hours, ensuring timely order fulfillment.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Enhanced customer satisfaction by providing efficient and accurate order processing.
- Maintained clean, sanitary work station by removing trash, sweeping floors and wiping down countertops.
Host
2 Years 1 Month- Greeted and seated guests, ensuring prompt and courteous service.
- Managed waitlist efficiently to optimize seating arrangements.
- Collaborated with servers to coordinate guest needs and enhance dining experience.
- Assisted in training new hosts on operational procedures and customer service protocols.
- Monitored dining area for cleanliness and organization, addressing issues proactively.
- Developed strategies to streamline seating flow during peak hours, improving efficiency.
- Conducted regular checks on table readiness and availability, ensuring seamless transitions for guests.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
High School Diploma
- Extracurricular Activities: Cheer
Skills
Order accuracy
Time management
Adaptability
Flexibility
Problem-solving
Reliability
Detail Oriented
Excellent communication
Issue resolution
Active listening
Analytical skills
Consistent performance
Quick learner
Decision-making
Phone etiquette
Problem-solving abilities
Languages
Spanish
Elementary
English
Native or Bilingual
Timeline
To-Go Specialist
Olive Garden
08.2024 - CurrentRead More
Host
Olive Garden
08.2024 - CurrentRead More
Cape Central High School
High School Diploma
Read More