Maddie Augustynowicz
Brookfield,Wisconsin
Summary
Punctual To-Go Specialist with in-depth knowledge of menu items and cash handling practices. Efficient and hardworking individual offering one and a half years of experience taking food and beverage orders in-person and over the telephone. Recognized for excellent numeracy skills and enthusiastic, friendly disposition.
Overview
3
3
years of professional experience
Work History
To-Go Specialist
Olive Garden
11.2022 - Current
- Increased drink, appetizers, entree, and dessert orders by suggestively selling daily specials or popular items.
- Maintained a clean and inviting pickup area, contributing to a positive customer experience.
- Supported overall restaurant cleanliness by adhering to sanitation guidelines when handling food items and packaging materials.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Processed customer payments and balanced cash drawers.
- Greeted customers and answered inquiries regarding menu items and specials.
Lifeguard
Wirth Park Recreational Center
04.2022 - Current
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Collaborated closely with management to identify areas for improvement within the lifeguarding program.
- Managed first aid supplies inventory, replenishing as needed to ensure availability during emergencies.
- Entered water immediately to pull struggling swimmers to safety.
Host
Grimaldis
01.2022 - 11.2022
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Seated patrons based on guest preferences and seating availability.
- Streamlined check-in process for large groups or events by implementing a pre-registration system.
- Accommodated special seating requests for guests to enhance satisfaction.
Team Member
Culvers
08.2021 - 01.2022
- Worked different stations to provide optimal coverage and meet production goals.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Education
High School Diploma -
East High School
Brookfield, WI06.2024
Skills
- Food Production
- Initiative-taking
- Menu Memorization
- Upselling
- Food Packaging
- Order Processing
- Money Handling
- Payment Processing
- Order Accuracy
- Dining area maintenance
- Strong multitasking
- Quick Learner
- Cleanliness
- Decision-Making
- Excellent Communication
- Conflict Resolution
- First Aid/CPR
- Problem-Solving
- Organization and Time Management
- Active Listening
References
Jill Bachowski, GM at Olive Garden
18180 Bluemound Road
Brookfield, WI 53005
262-821-0300
jbachowski@olivegarden.com
Timeline
To-Go Specialist
Olive Garden
11.2022 - Current
Lifeguard
Wirth Park Recreational Center
04.2022 - Current
Host
Grimaldis
01.2022 - 11.2022
Team Member
Culvers
08.2021 - 01.2022
High School Diploma -
East High School