Rayquan Scott
Philadelphia,PA
Summary
Hands on worker with experience in the customer service and insurance industry. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Exceptional communication skills with ability to give and receive clear instructions. Positive and upbeat with customers and team members alike. Dedicated and teachable! Licensing and certifications within these respected fields, allowing opportunity to move up the ladder (pun intended). Professional property claims specialist prepared to exceed expectations in evaluating and resolving claims. Adept at navigating complex cases and ensuring equitable resolutions. Valued for collaborative approach and adaptability to shifting priorities, leveraging keen analytical and problem-solving abilities.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Field Property Claims Specialists II
Nationwide
07.2021 - 12.2024
- Promptly and effectively handled to conclusion all assigned claims with little to no direction and oversight. Make decisions within delegated authority as outlined in company policies and procedures. Adheres to high standards of professional conduct consistent with delivery of superior service.
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
- Used Xactimate software to compile estimates for personal property and structure damage.
- Prepared sketch of floor plan and roofline and entered data into Xactimate software to develop line-by-line-item costs of damages.
- Researched claims and incident information to deliver solutions and resolve problems.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
- Documented information gathered in field and uploaded data to company database for efficient processing.
- Followed up with insured individuals regarding premium and deductibles payments.
- Worked with public adjusters and contractors and reviewed estimates written up by third parties
- Maintained active adjuster license.
Roofing Technician
Dillard's Claims Consultants
12.2017 - 07.2021
- Inspected roofs and identified deficiencies for repair cost estimation.
- Scheduled and attended pre-planning sessions with general contractors.
- Safely used all tools and equipment to prevent worksite injuries.
- Measured dimensions of roof, flashings, and details.
- Provided clear and thorough drawings, notes, and digital pictures to assist and document inspections.
- Preformed ladder assists to provide observations and evidence of damage for insurance adjusters to create estimates for needed repairs.
- Inspected condition of gutters, shingles, downspouts, roof flashings, and roof vents for storm related damages.
- Properly marked up damages on roof using chalk to make damages more noticeable for picture submission.
Kitchen Manager/Shift Supervisor
Rybrew
09.2015 - 12.2017
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Camp Counselor
Work Ready
06.2013 - 09.2015
- Very first summer job at 14!
- Instructed participants on activity goals, procedures and safety considerations to promote beneficial outcomes for all campers.
- Delivered first aid for accidents and injuries in compliance with established procedures to promote campers' well-being and health.
- Kept accurate records on participants' activity attendance, disciplinary actions and medication usage to improve camper documentation.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Factored-in abilities, needs and interests of participants in development of events and programs.
- Performed clerical duties, including registering participants and answering specific event inquiries.
- Kept athletic and games equipment and facilities organized and maintained.
Education
High School Diploma -
Parkway-Center City
Philadelphia, PA06.2017
Skills
- Attention to Detail
- Scheduling and time management
- Workflow planning
- Active Listening
- Verbal and written communication with customers, home owners/Insured, insurance adjusters, public adjusters and contractors
- Staff Management
- Investigation Documentation
- Good Telephone Etiquette
- Inspecting home owners property(interior, exterior, roof) and identifying storm related damages(wind, hail, etc)
- Ability to walk low, high and flat slope roofing systems as well as handle ladders up to 32ft
- Property Adjusting
- Customer Service Expertise
Certification
- Florida All Lines Adjuster License
- Oklahoma Property and Casualty Adjuster License
-Composition, Wood, and Tile Roof Damage Assessment Certification (Haag)
-Mechanical Damage to Roofs Certification (Haag)
-Composition Roofs Damage Assessment Certification (Haag)
-Built-Up Roofs Damage Assessment Certification (Haag)
- Polymer-Modified Bitumen Roofs damage Assessment Certification (Haag)
- Serv Safe Manager Food Protection Certification
A bit about me
Born and raised in the city of Philadelphia. Arriving on December 18th, 1998. At a young age my siblings and I had many jobs such at sweeping hair, pumping gas, bagging groceries, etc. Learning responsibility and discipline. I graduated high school in 2017 from Parkway Center City Middle College. I currently live with my high school sweetheart of seven years with our two sons, two dogs and one cat. I enjoy the outdoors as well as staying inside and gaming. One key thing in life for me is understanding. The ability to understand those around you allows you to thrive in a personal and work environment. Growing up in the city you are exposed to many things and you learn to persevere. I have recently dealt with the loss of my two older brothers to gun violence in the city of Philadelphia. One in March of 2019 and the other in August of 2023. With that comes the need to want more out of life. Family will always be my biggest motivation and my one promise to myself is to NEVER STOP TRYING! I commend myself on my ability to make a difference wherever I am. Bringing joy and laughter to a world that could use it and overall simply being kind for the sake of peace and happiness.
Timeline
Field Property Claims Specialists II
Nationwide
07.2021 - 12.2024
Roofing Technician
Dillard's Claims Consultants
12.2017 - 07.2021
Kitchen Manager/Shift Supervisor
Rybrew
09.2015 - 12.2017
Camp Counselor
Work Ready
06.2013 - 09.2015
- Florida All Lines Adjuster License
- Oklahoma Property and Casualty Adjuster License
-Composition, Wood, and Tile Roof Damage Assessment Certification (Haag)
-Mechanical Damage to Roofs Certification (Haag)
-Composition Roofs Damage Assessment Certification (Haag)
-Built-Up Roofs Damage Assessment Certification (Haag)
- Polymer-Modified Bitumen Roofs damage Assessment Certification (Haag)
- Serv Safe Manager Food Protection Certification
High School Diploma -
Parkway-Center City
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