Armani London
Decatur,GA
Summary
Skilled Service Representative driven to maximize customer satisfaction. Eager to leverage experience in dynamic new position with long-term career potential and room for advancement. Energetic Service Representative familiar with products and services. Provides knowledgeable and fast answers. Excellent listener and communicator. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Mentor/Driver
Lyft
01.2015 - Current
- Picking up as well as dropping off customers
- Training new drivers as well as mentoring them through their first weeks with the company
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Generated consistent referrals and repeat business by providing friendly and fast service.
- Followed all relevant traffic laws and safety regulations.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Cleaned vehicle regularly to maintain professional appearance.
Substitute Teacher
Kelly Services
02.2015 - 04.2017
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
- Assigned, explained and graded homework.
- Collaborated with colleagues to develop innovative approaches to teaching.
- Followed lesson plans designed by absent teachers.
- Implemented classroom management techniques to maintain positive learning environment.
Production Worker
MAPLEHURST
01.2015 - 12.2015
- Assisting kids while there teacher isn’t there as well as active paraprofessional
- Production, Prepare and complete orders for delivery or pickup according to schedule
- Load, pack, label, and ship product
- Receive and process warehouse stock products
- Perform inventory control and keep quality standards high for audits
- Reviewed production schedules and streamlined processes.
- Followed safety procedures and guidelines to maintain safe working environments.
- Organized work to meet demanding production goals.
Service Representative
Standard, MAYNARD H. JACKSON INTERNATIONAL AIRPORT
01.2012 - 12.2014
- Confer with customers by telephone or in person to provide information about products and/or services
- Take or enter orders and obtain details of complaints
- Check to ensure that appropriate changes were made to resolve customer related issues.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Implemented expertise in cardiovascular healthcare, sales, and market trends to boost product performance in target regions, ranking among top [Number] producers.
- Handled customer inquiries and suggestions courteously and professionally.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Bachelor of Science - Sports Management
UNIVERSITY OF WEST GEORGIA
Skills
- Proficient in
- Microsoft Word, Excel and PowerPoint
- Verbal and Written Communication
- Microsoft Office
Additional Information
- Authorized to work in the US for any employer
Timeline
Substitute Teacher
Kelly Services
02.2015 - 04.2017
Mentor/Driver
Lyft
01.2015 - Current
Production Worker
MAPLEHURST
01.2015 - 12.2015
Service Representative
Standard, MAYNARD H. JACKSON INTERNATIONAL AIRPORT
01.2012 - 12.2014
Bachelor of Science - Sports Management
UNIVERSITY OF WEST GEORGIA
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