Armani Ringgold
Baltimore,MD
Summary
Compassionate and detail-oriented medical customer service professional with over 8 years of experience in patient care, medical screening, and healthcare support. Proven ability to provide exceptional service, resolve patient concerns, and maintain accurate documentation in fast-paced clinical environments. Skilled in-patient advocacy, medical protocols, and cross-functional collaboration with healthcare teams.
Overview
11
11
years of professional experience
2
2
Certifications
Work History
Patient Care Liaison
University of Maryland Medical Center Shock Trauma
07.2021 - Current
- Serve as a primary point of contact for patients and families, providing updates, answering inquiries, and addressing concerns with empathy and professionalism.
- Coordinated communications between emergency departments, ICU, Surgical Teams, and case management.
- Support discharge planning and assist with follow-up appointments, insurance questions, and care coordination.
- Provide real time updates and emotional support to families during critical emergencies and surgeries.
- Facilitated patient transfers to and from the trauma unit, ensuring continuity of care and compliance with hospital protocols.
Medical Screener
Octapharma Plasma
11.2018 - 06.2021
- Conducted vital sign checks and donor screening to ensure eligibility for plasma donation.
- Maintained accurate records in accordance with FDA and company protocols.
- Provided education to donors on the donation process, addressing health and safety questions.
Medical Screener
CSL Plasma
08.2017 - 11.2018
- Performed donor screening procedures including health history and physical assessments.
- Ensured compliance with all regulatory and quality assurance standards.
- Delivered excellent customer service to donors, creating a safe and welcoming environment.
Patient Advocate
Angie’s Angels
11.2015 - 07.2017
- Supported patients by coordinating care services and addressing their individual healthcare needs.
- Helped resolve insurance and billing concerns while maintaining patient confidentiality.
- Worked closely with medical teams to ensure patients’ voices were heard in care planning.
Sales Associate
Rags Boutique
03.2015 - 11.2015
- Delivered personalized customer service and built strong relationships with clients.
- Managed inventory, restocked merchandise, and maintained store presentation.
- Handled sales transactions with accuracy and professionalism.
Education
High School Diploma -
Randallstown High School
Randallstown, MD01.2017
Skills
- Trauma Informed Care
- Patient Advocacy & Support
- Medical Screening & Vitals
- EMR & Documentation
- HIPAA Compliance
- Customer Service Excellence
- Healthcare Communication
- Conflict Resolution
- Multidisciplinary Teamwork
Certification
Certified Phlebotomy Technician (CPT)
Timeline
Patient Care Liaison
University of Maryland Medical Center Shock Trauma
07.2021 - Current
Medical Screener
Octapharma Plasma
11.2018 - 06.2021
Medical Screener
CSL Plasma
08.2017 - 11.2018
Patient Advocate
Angie’s Angels
11.2015 - 07.2017
Sales Associate
Rags Boutique
03.2015 - 11.2015
High School Diploma -
Randallstown High School
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