ARMANI SMITH
Miami
Summary
Customer-focused professional with over 6 years in retail and fast-paced environments. Expertise in customer assistance, issue resolution, and transaction management to enhance customer experiences. Strong communication and multitasking abilities, complemented by a background in beauty, fashion, and brand representation.
Overview
9
9
years of professional experience
Work History
Package Pickup & Return Associate
Amazon
Miami
05.2026 - Current
- Transferred from New York location to Miami location while continuing to deliver high-quality customer service in fast-paced environments
- Assist high volumes of daily customers while maintaining professionalism, efficiency, and strong communication skills
- Resolve customer concerns and provide accurate solutions while maintaining positive customer relationships
- Manage returns, transactions, and customer interactions with attention to detail and organization
Model & Brand Ambassador
Freelance
01.2021 - Current
- Represent beauty, fashion, and lifestyle brands through promotional campaigns, social media marketing, customer engagement, and digital content creation
- Collaborate with photographers, designers, businesses, and creative teams to execute branded campaigns and promotional content
- Build and maintain a personal brand centered around beauty, luxury experiences, fashion, confidence, and aesthetics
- Create engaging beauty and fashion-focused content that increases audience engagement and brand visibility
- Develop strong communication, networking, and client relationship skills through public-facing work and collaborations
Package Pickup & Return Associate
Amazon
New York
01.2026 - 05.2026
- Delivered exceptional customer experiences while assisting high volumes of daily clients
- Resolved customer concerns efficiently while maintaining professionalism in fast-paced environments
- Managed transactions, returns, and client communication with accuracy and attention to detail
- Built positive customer relationships through strong communication and problem-solving skills
Grocery Associate
Amazon Fresh
Torrance
10.2024 - 01.2026
- Assisted customers with product recommendations and purchasing decisions
- Maintained strong customer satisfaction through attentive communication and service
- Worked efficiently in high-volume environments while balancing multiple responsibilities
- Supported store sales goals by promoting products, specials, and customer loyalty initiatives
Sales Representative & Customer Service Associate
Victoria’s Secret & PINK
Los Angeles
07.2019 - 01.2023
- Delivered personalized customer experiences and beauty/fashion product recommendations tailored to customer needs
- Increased sales through strategic upselling, loyalty program enrollment, promotional campaigns, and customer engagement
- Built strong customer relationships that encouraged repeat business and long-term customer loyalty
- Educated customers on product benefits, current promotions, and available merchandise options
- Maintained strong communication and sales performance in fast-paced, high-volume retail environments
- Assisted customers with purchase completion, product selection, styling recommendations, and issue resolution
Customer Service Representative
Virgin Atlantic Airways
Los Angeles
08.2018 - 11.2019
- Assisted high volumes of travelers while delivering premium customer experiences
- Resolved customer concerns and provided personalized service solutions under pressure
- Managed sensitive customer interactions with professionalism, accuracy, and efficiency
- Maintained strong multitasking and communication skills in fast-paced environments
Customer Service Sales Representative
Forever 21
Cerritos
10.2017 - 10.2018
- Provided personalized styling recommendations and product selection to enhance customer satisfaction
- Increased sales through proactive customer engagement, upselling techniques, and effective promotion communication
- Cultivated strong customer relationships through effective interpersonal communication
- Assisted customers with styling recommendations and product selection based on their needs and preferences
Education
High School Diploma -
Gahr High School
CerritosSkills
- Customer Service
- Communication Skills
- Problem Solving
- Cash Handling
- Sales Support
- Relationship Building
- Organization
- Team Collaboration
- Multitasking
- Data Entry
- Time Management
- Adaptability
- Attention to Detail
- Professionalism
- Retail Experience
- Customer engagement
- Digital content creation
- Brand representation
- Brand Promotion
Additional Information
Passionate about aesthetics, skincare, beauty, wellness, and luxury client experiences, Comfortable with virtual consultations, phone communication, and relationship-based sales, Flexible schedule including evenings and weekends, Experienced working independently while managing multiple responsibilities and customer interactions
Personal Information
Available: Available Remote
Timeline
Package Pickup & Return Associate
Amazon
05.2026 - Current
Package Pickup & Return Associate
Amazon
01.2026 - 05.2026
Grocery Associate
Amazon Fresh
10.2024 - 01.2026
Model & Brand Ambassador
Freelance
01.2021 - Current
Sales Representative & Customer Service Associate
Victoria’s Secret & PINK
07.2019 - 01.2023
Customer Service Representative
Virgin Atlantic Airways
08.2018 - 11.2019
Customer Service Sales Representative
Forever 21
10.2017 - 10.2018
High School Diploma -
Gahr High School