Armani Thompson
Fort Wayne,IN
Summary
Results-oriented professional with a diverse background in management and customer service. Proven to conceptualize, plan and manage successful business operations. Additional experience in customer service in retail banking, parcel delivery service operations and inventory management. Dedicated, well organized, highly communicative and detail-oriented.
Overview
3
3
years of professional experience
Work History
Warehouse Order Picker
Boston Nutraceutical Science LLC
Columbia City, IN
07.2024 - Current
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Lifting more than 50lbs worth of vitamins.
- Collaborated with team members to achieve daily order fulfillment targets, contributing to overall warehouse productivity.
- Paying attention to detail of numbers.
- Counting and using mental math to check the order is 100% accurate.
Overnight Stocker
Walmart
Fort Wayne, IN
07.2023 - 07.2024
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
- Provided excellent customer service when encountering early morning shoppers, answering questions, and offering assistance as needed.
- Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
Shift Lead
Firehouse Subs
Fort Wayne, IN
02.2023 - 07.2023
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Responded to and resolved customer questions and concerns.
Sales Associate
Old Navy
Fort Wayne, IN
11.2022 - 02.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Crew Team Member
Chick-fil-A
Fort Wayne, IN
04.2021 - 11.2022
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
Education
Homestead High School
Fort Wayne, INSkills
Order picking and processing
Pick lists
Pallet arrangement
Route logs
Stocking
Costumer service
Exceptional time management skills
Customer relationships
Heavy lifting
Order fulfillment
Product picking
Product restocking
Inventory monitoring
Safety processes and procedures
Proficient in [Type of Equipment]
Pricing strategies
Warehouse safety
Proficiency in Microsoft
Customer Response
Timeline
Warehouse Order Picker
Boston Nutraceutical Science LLC
07.2024 - Current
Overnight Stocker
Walmart
07.2023 - 07.2024
Shift Lead
Firehouse Subs
02.2023 - 07.2023
Sales Associate
Old Navy
11.2022 - 02.2023
Crew Team Member
Chick-fil-A
04.2021 - 11.2022
Homestead High School