Armani Yancy
Rockford
Summary
Excellent communicator with 5 years of experience as a Customer Service within multiple companies. Self-motivated and hardworking, with excellent communication skills and knowledge with understanding and fixing problems Customer satisfaction and team productivity are priorities.
Compassionate home healthcare professional offering demonstrated success in aligning daily activities with care plans and expediently reporting any client status changes. Promotes formation of habits for sustainable health improvement. In-depth knowledge of behavior redirection strategies.
Overview
7
7
years of professional experience
2022
2022
years of post-secondary education
Work History
DSP/CNA
Milestone
Rockford
12.2024 - Current
- Supported individuals with daily living activities and personal care.
- Assisted clients in developing communication and social skills.
- Implemented behavior support plans to encourage positive interactions.
- Participated in training sessions to enhance caregiving techniques.
- Helped clients get in and out of beds and wheelchairs.
- Built strong and trusting rapport with clients and loved ones.
Curbside Clerk
Meijer
Machesney Park
01.2022 - 06.2025
- Solved order issues, improved operations, and provided excellent customer service.
- Completed and picked orders within time frames to make sure customer had an on time pick up order.
- Answered about 10-15 calls per hour to check in customers names with their questions and concerns then deliver their order to their car.
Picker Packer
Waldom Electronics Corporation
Rockford
01.2023 - 08.2024
- Prepared orders for shipment by tagging boxes, inserting associated paperwork, and scanning barcodes to upload package data to the tracking system.
- Met production goals by maintaining high levels of productivity and effectively communicating with team members about orders and fulfillment.
- Wrapped and boxed several electronic pieces from all different shapes and sizes quickly and correctly, maintaining uniformity to meet fulfillment targets.
- Checked inventory and selected and picked products from specific locations based on customer orders and availability Within time frames.
Team Member
Burger King
Rockford
05.2019 - 01.2023
- Ensured order accuracy and customer satisfaction by double-checking the order logs and labeling while packaging their food and orders.
- Was able to successfully communicate with all members of my team in order to navigate job responsibilities and complete daily tasks.
- Formed strong bonds with my coworkers and managers.
- All of my tasks were completed in a productive and efficient manner.
Education
Cna - Nursing
Illinois Nursing Academy
08.2025 - 09.2025
High School -
Auburn High School
Rockford, ILSkills
- Creative problem solving
- Cheerful and energetic
- Detail-oriented
- Organizational strengths
- Active listening
- Patient care
- Attentive to people
- Clear communication
Accomplishments
Customer Service: Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers. Handled guest complaints, maintaining a positive dining experience for all.
Timeline
Cna - Nursing
Illinois Nursing Academy
08.2025 - 09.2025
DSP/CNA
Milestone
12.2024 - Current
Picker Packer
Waldom Electronics Corporation
01.2023 - 08.2024
Curbside Clerk
Meijer
01.2022 - 06.2025
Team Member
Burger King
05.2019 - 01.2023
High School -
Auburn High School