Tiara Graves
Oklahoma City,OK
Summary
Reliable personal care professional bringing several years of experience in personal care assistant roles. Skilled in addressing physical and mental disabilities and monitoring needs for convalescent patients. Trusted to care for patients at varying stages of life.
Overview
9
9
years of professional experience
Work History
DSP/CNA
BRIGHTWAY LIVING CENTER
Oklahoma City, OK
01.2019 - Current
- Caregiver for elderly, wash, comb and feed.
- Showing empathy providing care and support.
- Showing respect.
- Taking the time out to understand my patient needs.
- Providing care they couldn't be provided by themselves or others.
- Communicated effectively with families regarding resident well-being and needs.
- Maintained accurate records of resident care and incidents in the facility.
- Trained new staff on care protocols and best practices.
- Collaborated with staff to ensure a safe and supportive environment.
- Assisted residents with daily living activities and personal care.
First Notice of Loss
ACT
01.2020 - 01.2021
- Handled incoming calls and inquiries regarding vehicle accidents and damages, providing timely and accurate information to customers.
- Documented and processed First Notice of Loss reports, ensuring compliance with company policies and procedures.
- Assisted customers in understanding their coverage options and the claims process, enhancing overall customer satisfaction.
- Conducted thorough investigations of reported incidents, gathering necessary documentation and details to support claims assessment.
Collection Representative
GC SERVICES
01.2017 - 01.2019
- Responded to a high volume of inbound calls, providing accurate information and assistance to customers regarding their accounts and services.
- Documented all interactions and transactions in the company database, maintaining detailed records for future reference.
- Utilized active listening skills to assess customer needs and provide tailored support, resulting in improved call resolution.
Education
Degree -
University Name
City, StateSkills
- Multitasking
- Computer efficient
- Purposeful
- 32wpm
- Sales
- Documentation
- Microsoft word
- Excel
- Doc
- Team player
- Documentation management
- Active listening
- Multitasking Abilities
- Communication skills
Timeline
First Notice of Loss
ACT
01.2020 - 01.2021
DSP/CNA
BRIGHTWAY LIVING CENTER
01.2019 - Current
Collection Representative
GC SERVICES
01.2017 - 01.2019
Degree -
University Name