ARMANI YOUNG
Charleston,SC
Summary
Results-driven Customer Service Representative with 6+ years of experience supporting customers in call center, retail, and service-based industries. Skilled in payment processing, order management, call documentation, and resolving customer concerns while maintaining professionalism under pressure. Proven ability to multitask across multiple systems, build customer loyalty, and meet performance metrics in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Healthcare Customer Service Representative
Heart 2 Hands LLC
Greensboro, NC
08.2024 - Current
- Managed high-volume inbound calls assisting customers with service inquiries
- Documented customer interactions and maintained accurate account records
- Resolved billing concerns and service issues efficiently
- Utilized multiple software systems simultaneously while assisting customers
- Maintained strong customer satisfaction through effective communication
Customer Service Representative
McKesson
Cary, NC
06.2025 - 12.2025
- Provided customer support for order inquiries, billing questions, and account updates
- Processed customer orders, returns, and refunds with strong accuracy
- Documented all customer interactions to ensure proper follow-up and reporting
- Handled payment processing and account adjustments
- Maintained professionalism while resolving escalated customer concerns
- Collaborated with internal departments to resolve order discrepancies
Customer Service Representative
Continuum Global Solutions
11.2023 - 07.2024
- Reviewed customer account requests and processed service updates
- Provided technical troubleshooting and service support for customers
- Processed credit card payments, billing disputes, and account credits
- Generated customer reports and maintained account documentation
- Scheduled appointments and coordinated support between departments
Store Manager
Boost Mobile
Greensboro, NC
04.2018 - 11.2021
- Supervised daily store operations and team performance
- Assisted customers with product purchases and service upgrades
- Consistently met and exceeded monthly sales and service goals
- Trained new employees on customer service and sales procedures
- Managed inventory, reporting, and cash handling processes
Education
High School Diploma - undefined
Walter Williams High School
Burlington, NCSkills
- Report Generation
- Credit Card Payment Processing
- Order and Refund Processing
- Call Documentation
- Calm and Professional Under Pressure
- Building Customer Trust and Loyalty
- Multitasking and Prioritization
- Understanding Customer Needs
- Creative Problem Solving
- De-escalation Techniques
- Remote Call Center Operations
- CRM & Ticketing Systems
- Live Chat, Email, and Phone Support
- VPN & Secure System Access
- Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Data Entry & Account Maintenance
- Performance Metrics & Call Handling Standards
Certification
- Certified Medication Aide
- Insurance Producer License
- Class D Security License
Core Customer Service Skills
- Report Generation
- Credit Card Payment Processing
- Order and Refund Processing
- Call Documentation
- Calm and Professional Under Pressure
- Building Customer Trust and Loyalty
- Multitasking and Prioritization
- Understanding Customer Needs
- Creative Problem Solving
- De-escalation Techniques
Remote Technical Skills
- Remote Call Center Operations
- CRM & Ticketing Systems
- Live Chat, Email, and Phone Support
- VPN & Secure System Access
- Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Data Entry & Account Maintenance
- Performance Metrics & Call Handling Standards
Personal Information
Title: Customer Service Representative
Timeline
Customer Service Representative
McKesson
06.2025 - 12.2025
Healthcare Customer Service Representative
Heart 2 Hands LLC
08.2024 - Current
Customer Service Representative
Continuum Global Solutions
11.2023 - 07.2024
Store Manager
Boost Mobile
04.2018 - 11.2021
High School Diploma - undefined
Walter Williams High School