Armani (Eryn) Davenport
Data Center Operations Technician
Canal Winchester,Ohio
Summary
Driven IT Technician recently certified for Interconnecting Network Devices (CompTia network+) Demonstrate competency in operation of data networks, LAN switching technologies, IP routing technologies, network device security and Troubleshooting. Certified in Cyber Security best practices (CompTia Security+). Worked in Enterprise and Data Center Environments. Skilled in Hardware, Software and Network troubleshooting.
Overview
1
1
years of professional experience
4
4
Years of IT education
2
2
Certificates
Work History
IT Support Intern
Eastland-Fairfield Career Technical Schools
Carroll, OH
06.2021 - 05.2022
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Imaging and troubleshooting Windows 10 and Chrome OS Images, Cable managing, Inventory Management, Laptop repair, Printer Management,
- Helping end users with issues that come up.
- Designed and evaluated WAN and LAN connectivity technologies.
- Used Microsoft Word and other software tools to create documents and other communications.
- Improved operations through consistent hard work and dedication.
- Inventory management
Data Center Operations Technician Intern
Amazon Web Services
Dublin, Ohio
06.2021 - 05.2022
- Hardware and network diagnostics followed by physical repair, and include participation in an on-call rotation install equipment, create documentation, innovate solutions, and fix complex problems within the data center space
- Moved and installed shelves, power strips, rails, servers, switches and other equipment.
- Identified and reported problem devices and replaced defective parts.
- Accepted tasks and documented status using ticketing system, time reports and email.
- Supported senior teammates performing crisis management during critical situations or major service outages.
- Entered device locations and cable connections into database.
- Monitored network hardware operations to evaluate proper configuration.
- Diagnosed and executed resolution for network and server issues.
- Recorded received products into database using asset tags information, product manufacturer, model and serial number.
- Integrated fiber-optic and copper cabling technologies with components of new and existing network infrastructures.
- Dressed and labeled cables for easy identification and traceability.
- Installed and managed structured cabling infrastructure.
Education
Cyber Security -
08.2020 - 05.2022
- Awarded 6th place nationally in SkillsUSA internetworking 2020-2021 school year
- Professional development completed in Information Technology
- Member of Diversity Equity and Inclusion Alliance
High School Diploma -
08.2018 - 05.2022
Skills
Routing & Switching
Certification
CompTIA Security+
Timeline
CompTIA Security+
04-2022
CompTIA Network+
11-2021
IT Support Intern - Eastland-Fairfield Career Technical Schools
06.2021 - 05.2022
Data Center Operations Technician Intern - Amazon Web Services
06.2021 - 05.2022
Eastland Fairfield Career And Technical Schools - Cyber Security,
08.2020 - 05.2022
Canal Winchester High School - High School Diploma,
08.2018 - 05.2022
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