ARMANII YOUNG
CHARLESTON
Summary
Dynamic customer service professional with extensive experience in both in-person and remote environments, dedicated to crafting exceptional customer experiences. Proven ability to impress clients and build trust with customers and organizational leadership. Recognizing the vital role of representatives as the faces and voices of the company, a strong commitment to fostering lasting relationships remains paramount. Delivering outstanding service is essential for success in any role, ensuring customer satisfaction is at the forefront of every interaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Healthcare Customer Service Representative
Heart 2 Hands LLC
Greensboro
08.2024 - Current
- Enhanced expertise in medical terminology and insurance policies through ongoing educational initiatives.
- Improved patient satisfaction through prompt and efficient resolution of healthcare inquiries to enhance overall service quality.
- Utilized calm demeanor to navigate and address difficult circumstances, ensuring resolution and stability.
- Engaged in continuous professional development to enhance expertise in patient access services.
Customer Service Representative
Continuum Global Solutions
11.2023 - 07.2024
- Reviewed credit applications for new and existing customers seeking additional account lines. Assisted customers in understanding credit options and requirements. Supported evaluation processes to facilitate timely approvals.
- Assisted with data entry tasks to support order processing. Aided in updating customer contact information to ensure accurate records.
- Provided comprehensive technical support to customers addressing device-related issues.
- Directed promotion and delivery of innovative services to enhance customer engagement.
- Assisted in resolving payment disputes. Processed payments for billing tasks.
- Assisted with collections and billing corrections. Applied credits to customer accounts. Supported audit and financial review processes for accounts with outstanding credits or overdue payments. Collaborated with credit application level 2 review team to conduct additional credit checks for updating customer credit limits.
Security Officer
Admiral Security Services
Greensboro
02.2023 - 10.2023
- Monitored safety and security protocols at assigned site. Supported team in maintaining a secure environment. Assisted in responding to incidents and emergencies effectively.
- Managed incident response protocols to ensure timely resolution of issues.
- Oversaw security operations to maintain a safe environment for all individuals.
- Documented and analyzed incidents including theft, loitering, and fire to enhance security protocols.
- Implemented and enforced site security policies to safeguard organizational assets.
- Oversaw monitoring of building access points to enhance security protocols.
- Monitored and assessed areas for potential security threats.
- Facilitated safe and efficient escorting of individuals to designated locations upon request.
Customer Service Representative
ContactUS Communications
Ohio City
05.2022 - 12.2022
- Handled inbound phone calls to assist customers with inquiries and support. Conducted outbound calls to inform customers about available discounts. Processed clothing orders and monitored package status for timely delivery.
- Resolved customer inquiries, ensuring timely and accurate information delivery.
- Managed high-volume calls, maintaining quality assurance standards in service delivery.
Manager
Boost Mobile
Greensboro
04.2018 - 11.2021
- Managed customer interactions to facilitate product and service sales. Oversaw sales transactions to ensure smooth operations. Drove company growth by fostering strong customer relationships.
- Led team to achieve sales targets through effective coaching and performance management.
- Implemented streamlined processes that enhanced operational efficiency and customer satisfaction.
Education
High school diploma -
Walter Williams High School
Burlington06.2017
Skills
- Epic management
- Virtual private network management
- Financial accounting
- Skilled in Microsoft Office tools
- Computer proficiency
- Data analysis
- Accurate order entry
- Business-to-business sales
Certification
- Certified Medication Aide
- Class D Security
- Insurance Producer License
LANGUAGES
English
Timeline
Healthcare Customer Service Representative
Heart 2 Hands LLC
08.2024 - Current
Customer Service Representative
Continuum Global Solutions
11.2023 - 07.2024
Security Officer
Admiral Security Services
02.2023 - 10.2023
Customer Service Representative
ContactUS Communications
05.2022 - 12.2022
Manager
Boost Mobile
04.2018 - 11.2021
High school diploma -
Walter Williams High School