ARMANNI CARROLL
Tampa,USA
Summary
Customer Service Specialist with more than 3 years of experience in delivering client support and resolving issues efficiently. Skilled in enhancing customer satisfaction through effective communication and problem-solving techniques. Maintained a successful track record in a remote role, demonstrating adaptability and independence. Seeking a new opportunity to utilize these skills in a Customer Service role and contribute to overall customer experience improvement and contribute to organizational growth.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Remote Customer Service
Alorica
Tampa, FL
09.2025 - 06.2026
- Processed utility billing statements accurately and efficiently each billing cycle.
- Maintained accurate records of transactions using billing software systems.
- Assisted customers with setting up payment plans or extensions, minimizing delinquent accounts and improving revenue collection.
- Responded to customer requests for products, services, and company information.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Scheduling Associate
RH
Tampa, FL
01.2025 - 09.2025
- Communicated effectively with internal teams to ensure seamless coordination of schedules.
- Fielding inbound and outbound calls to set up home delivery scheduling appointments in a fast-paced, high contact environment.
Office Assistant
JSOF
Tampa, FL
02.2024 - 01.2025
- Assisted in daily office operations by managing incoming calls and emails.
- Coordinated scheduling for meetings, appointments, and conference rooms.
- Maintained organized filing system to ensure efficient document retrieval.
- Supported onboarding process for new hires, enhancing their integration into team with comprehensive orientation sessions.
Medical Assistant
Total Vitality Medical Group
Tampa, FL
04.2022 - 01.2024
- Administered patient vitals and recorded medical histories accurately.
- Assisted physicians with examinations and procedures to ensure efficient workflows.
- Managed appointment scheduling and patient communications to enhance service delivery.
- Maintained cleanliness and organization of examination rooms and medical supplies.
- Performed basic laboratory tests, ensuring compliance with safety protocols.
- Documented patient interactions in electronic health records for accurate reporting.
Education
Medical Assistant Diploma - undefined
Concorde Career College
Tampa, FLHigh School Diploma - undefined
Thomas Jefferson High School
Tampa, FL01.2020
Skills
- Remote work proficiency
- Calendar management
- Deadline adherence
- Meeting coordination
- Team collaboration
- Customer service excellence
- Attention to detail
- Computer literacy
- Patient scheduling
- Data entry
- Medical terminology
- Microsoft Office Suite proficiency
- CRM software expertise
- Document management
- Timesheet oversight
- Sales techniques
- Cold calling strategies
- Account servicing
- Phlebotomy and vital signs monitoring
- Communication skills
- Customer care strategies
- Payment processing
- Technical support services
- Delivery scheduling
- Microsoft office
- Financial record keeping
- Banking
- Accuracy and precision
- Security protocols
- Cash handling expertise
Certification
- CPR Certification
- BLS Certification
- Medical Assistant Diploma
Timeline
Remote Customer Service
Alorica
09.2025 - 06.2026
Scheduling Associate
RH
01.2025 - 09.2025
Office Assistant
JSOF
02.2024 - 01.2025
Medical Assistant
Total Vitality Medical Group
04.2022 - 01.2024
High School Diploma - undefined
Thomas Jefferson High School
Medical Assistant Diploma - undefined
Concorde Career College