Precious Collins-Brown
Hopkinsville,KY
Summary
Customer support professional with 8+ years of experience in customer service, account management, and billing inquiries, including a background in remote healthcare service workflows. Experienced in resolving high-volume customer inquiries, addressing account and billing issues, and navigating authorization questions with accuracy and empathy. Known for strong attention to detail, problem-solving, accurate documentation, and clear communication. Skilled at independently managing multiple tasks, researching solutions, and maintaining organized, efficient workflows across multiple systems while delivering reliable, customer-focused support. Also provided inbound support via email, phone, and text to guide users with platform features.
Overview
12
12
years of professional experience
Work History
Remote Senior Customer Service Representative
Cigna Insurance Companies
Valdosta, GA
01.2023 - 11.2026
- Handle high-volume inbound customer chats, delivering timely, accurate, and professional support.
- Resolved customer inquiries regarding healthcare benefits and medical authorization, enhancing overall customer satisfaction.
- Documented customer interactions accurately while managing multiple conversations and tasks in remote environment, ensuring seamless support.
- Reviewed customer information and shared benefit-related details with strong attention to detail, improving clarity and accuracy of communication.
- Research information across multiple systems to investigate customer concerns and find appropriate solutions.
- Work independently while maintaining productivity, professionalism, and consistent service in remote setting.
Overnight Stock Associate
Lowe's
Valdosta, GA
01.2021 - 12.2022
- Received and processed deliveries, organizing merchandise and sorting inventory to designated departments, ensuring efficient stock availability.
- Utilized handheld technology for accurate inventory processing and record-keeping, maintaining up-to-date inventory information.
- Trained new employees, fostering team collaboration and enhancing productivity in a fast-paced environment.
- Worked independently while maintaining accuracy and meeting daily operational expectations.
Receiver
Home Depot RDC
Lake Park, GA
06.2019 - 01.2021
- Verified SKU numbers against inventory records to ensure accurate receiving. and inventory details to help with correct receiving and processing.
- Reviewed freight against truck cargo to identify and flag discrepancies, including unlabeled boxes.
- Demonstrated attention to detail while working efficiently in high-volume setting.
- Coordinated freight distribution to ensure accurate and organized daily operations.
Customer Service Representative
Convergys
Valdosta, GA
05.2016 - 06.2019
- Assisted customers with account inquiries, billing concerns, and service issues to enhance overall customer satisfaction.
- Analyzed customer accounts to identify suitable solutions and provide accurate information, improving resolution rates.
- Helped customers with account questions, billing concerns, and service issues.
- Recommended cable package upgrades by assessing customer needs and presenting tailored options to increase customer value.
Sales Associate
Belk
Valdosta, GA
05.2015 - 04.2016
- Assisted customers in product selection by assessing needs and providing tailored recommendations.
- Processed cash transactions and returns accurately while delivering friendly customer service.
- Arranged sales floor displays to enhance shopping environment and attract customer interest.
Education
High School Diploma -
Valdosta High School
Valdosta, GA05-2013
Skills
- Customer support
- Remote and chat support
- Customer inquiry resolution
- Billing dispute resolution
- Insurance navigation
- Benefits verification
- Customer issue resolution
- Escalation management
- Multi-system navigation
- High-volume interactions
- Detail orientation
- Problem solving
- Remote work proficiency
- Team collaboration skills
- High-pressure customer service
- Problem solving
- High-pressure customer service
Timeline
Remote Senior Customer Service Representative
Cigna Insurance Companies
01.2023 - 11.2026
Overnight Stock Associate
Lowe's
01.2021 - 12.2022
Receiver
Home Depot RDC
06.2019 - 01.2021
Customer Service Representative
Convergys
05.2016 - 06.2019
Sales Associate
Belk
05.2015 - 04.2016
High School Diploma -
Valdosta High School