Jozette Smith
Remote Senior Customer Service Representative
Desoto,TX
Summary
Hardworking Customer Service Representative with 25 years of experience working with life insurance products, medical insurance plans, mortgage collections, auto insurance policies, and credit card companies. Trained in project and time management with extensive knowledge of customer etiquette and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.
Overview
28
28
years of professional experience
Work History
Remote Senior Customer Service Representative
New York Life Insurance Co
Dallas, Texas
10.2012 - Current
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Escalated issues to proper supervisors when standard processes were not effective.
- Met all customer call guidelines including service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Effective liaison between customers and internal departments.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
Education
Bachelor Of Management And Organizational Studies -
Ashford University
San Diego, CA 10.2006 - 10.2010
Certificate - Information Security And Technology
University of Phoenix
Dallas, TX 01.2022 - 01.2023
Skills
Complaint resolution
Account management
Good listening skills
Administrative support
Client engagement
Conflict resolution
Interpersonal communication
Escalation problem-solving
Call center experience
Payment processing
Problem-solving skills
Microsoft office
Time management
Multitasking
Timeline
Certificate - Information Security And Technology
University of Phoenix
01.2022 - 01.2023
Remote Senior Customer Service Representative
New York Life Insurance Co
10.2012 - Current
Bachelor Of Management And Organizational Studies -
Ashford University
10.2006 - 10.2010