Jacquelyn Bradley
Jacksonville,FL
Summary
Experienced with managing high-volume customer interactions and resolving complex issues. Utilizes a strong understanding of customer service principles to ensure satisfaction and loyalty. Track record of effective communication and team collaboration, leading to successful outcomes.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Remote Senior Customer Service Representative
Owens and Minor
06.2019 - Current
- I started working as a dedicated Customer Service Representative (CSR) at Emory in June 2024. Job Responsibilities Included:
- Knowledge of Microsoft Office Suite, Outlook, Sales Force, OMConnect, OMNI, CSW, OMDirect, EGDE, OMMarketplace.
- Research; problem solve, credits, rebill. Specializes in backorders, sub lists, credits, placing orders, drop ships with vendors & manufacturers, inter-branch transfer orders. Time management dealing one on one with OM sales reps. Customer oriented platform
- In June 2024, I embraced the opportunity to serve as a dedicated Customer Service Representative (CSR) at Emory, where I strive to support and understand the needs of our clients.
Remote Client Engagement Specialist CES
Owens and Minor
08.2018 - 06.2019
- Job Responsibilities Included:
- Proficient in Microsoft Office Suite, Outlook, Salesforce, OMConnect, OMNI, CSW, OMDirect, EDGE, and OMMarketplace.
- Skilled in research and problem-solving, with experience in managing credits, rebills, and backorders. I specialize in creating sub-lists, placing orders, handling drop shipments with vendors and manufacturers, and managing inter-branch transfer orders. Strong time management skills.
- I possess clear and positive communication abilities, along with empathy and a strong willingness to learn. I have the capacity to retain product knowledge and can train others as needed. I am always ready to assist my teammates with their questions and inquiries.
Customer Service Representative
Owens and Minor
05.2009 - 08.2018
- Job Responsibilities Included:
- I have extensive knowledge and daily experience with Microsoft Office Suite and Outlook.
- I am a tenacious problem solver who is goal-oriented. I currently work as a frontline Customer Service Representative (CSR) for the Midwest Region, focusing on customer accounts. My areas of specialization include managing backorders, sub-lists, credits, placing orders, coordinating drop ships with vendors and manufacturers, and handling interbranch transfer orders. I excel in time management.
- I am familiar with and use Cisco phone systems daily for conference calls and various functions. I possess strong communication skills, demonstrating clarity, positivity, empathy, and a willingness to learn.
- I have the ability to retain product knowledge and can train in any area needed.
Director of First Impressions
Owens and Minor
04.2008 - 05.2009
- Front office Receptionist
- Job Responsibilities Included:
- Managed calls through the Cisco switchboard, filed documents, handled billing, ordered office supplies, and maintained organization to ensure all projects were completed on time.
- Processed pedigree documents upon receipt in the building.
- I assisted the customer service representatives with any projects they needed help with.
Warehouse Receiver
Owens and Minor
06.2007 - 04.2008
- Job Responsibilities Included:
- Receive product once delivered to the warehouse.
- Inspect pallets; product when delivered
- Ensure that the correct product that was ordered matches packing slip and quality inspect. Stage pallets for easy put away
- Put away products
- Cycle counts
Material Handler First Shift
Owens and Minor
03.2007 - 06.2007
- Job Responsibilities Included:
- Picking orders using RF machines and MHE equipment:
- 'Cherry Picker' machine operator
- Reach truck
- Manual and electric pallet jacks
- Staging after orders have been quality checked to be placed on delivery trucks
- Placing finished pallets on delivery trucks
Material Handler Second Shift
Owens and Minor
04.2005 - 03.2007
- Job Responsibilities Included:
- Picking orders using RF machines and MHE equipment:
- 'Cherry Picker' machine operator
- Reach truck
- Manual and electric pallet jacks
- Staging after orders have been quality checked to be placed on delivery trucks
- Placing finished pallets on delivery trucks
Deli / Bakery Manager
LoBill's Grocery Store
02.1999 - 05.2003
- Company Overview: Store since closed, location in Pendleton In
- Job Responsibilities Included:
- Ordering
- Schedule of trucks, employees
- Audit, weekend inventory
- Professional Cake Decorator Trained by Brill
- Staging of product for weekly adds
- Put away and inventory delivery trucks
Server, Pizza maker, Shift Lead
Pizza King Stores
01.1995 - 01.1999
- Job Responsibilities Included:
- Take Orders
- Create pizzas, pastas and breads
- Put away trucks
- Beer server
Skills
- Customer support
- Complaint resolution
- Quality assurance
- Credit processing
- Order fulfillment
- Cross-functional collaboration
- Process optimization
- Shipping and logistics
- Database research
- De-escalation techniques
- Returns and exchanges
- Customer service
- Problem resolution
- Process improvement
- Understanding customer needs
- Teamwork and collaboration
- Issue and complaint resolution
- Computer skills
- Microsoft office
- Customer account management
- Remote office availability
- Salesforce CRM
- Product knowledge
- MS office
- Professional telephone demeanor
- Order processing
Certification
- Owens and Minor Office Certification Program 2008-12-11
- Owens and Minor Service Excellence Certification Program 2012-08-13
Recognition Awards
Star Performer Awards
- Star Performer Award on Behalf of Munroe Regional Medical Center 2010-01-14,
- Star Performer Award on Behalf of Kindred Hospital St. Petersburg 2014-08-21,
- Star Performer Award on Behalf of Orlando V.A. Medical Center 2016-02-03,
- Star Performer Award on Behalf of Bayfront Health Medical St. Petersburg 2016-03-04,
Teammate Recognition Awards
- Teammate Recognition Award Core Values, On behalf of: Erick Bunch 2017-02-14,
- Teammate Recognition Award We Are Connected by Purpose, On behalf of: E"Lexus Hatten, Karen Imes 2019-01-21,
- Teammate Recognition Award Outcomes are Our Difference, on behalf of: john French 2019-01-26,
- Teammate Recognition Award Excellence, on behalf of: John French 2020-02-17,
- Teammate Recognition Award Excellence X2, on behalf of: John French 2020-06-08,
- Teammate Recognition Award Excellence, on behalf of: John French 2020-07-10,
- Teammate Recognition Award Excellence, on behalf of: Chris Taylor 2020-08-03,
- Teammate Recognition Award Excellence, on behalf of: Nelson Charity 2021-01-23,
- Teammate Recognition Award Excellence X3, on behalf of: Nelson Charity 2021-02-01,
- Teammate Recognition Award Excellence X2, on behalf of: Nelson Charity 2021-02-26 CHS Customer-John Hanlan,
- Teammate Recognition Award Accountability, on behalf of: Nelson Charity 2021-03-07,
- Teammate Recognition Award Excellence, on behalf of: Anne Taylor 2021-10-07,
- Teammate Recognition Award Excellence, on behalf of: Jessica Sanders 2022-08-11,
- Teammate Recognition Award Excellence, on behalf of: Katie McNeal 2022-08-19 Tennova Cleveland - Linda,
- Teammate Recognition Award Excellence, on behalf of: Jessica Sanders 2022-09-23 CHS Tom Grady / Margie Roehling CA,
- Teammate Recognition Award Accountability, on behalf of: Jessica Sanders 2022-09-23,
- Teammate Recognition Award Excellence, on behalf of: Jessica Sanders 2022-09-29 CHS Somer Kirkland,
- Teammate Recognition Award Accountability, on behalf of: Morgan Powell 2022-09-30,
- Teammate Recognition Award Accountability, on behalf of: Morgan Powell 2022-10-05,
- Teammate Recognition Award Development, on behalf of: Morgan Powell 2022-11-16,
- Teammate Recognition Award Excellence, on behalf of: Jessica Sanders 2022-12-05 CHS Somer Kirkland,
- Teammate Recognition Award Excellence, on behalf of: Jessica Sanders 2023-02-10,
- Teammate Recognition Award Excellence, on behalf of: Jessica Sanders 2023-02-14,
- Teammate Recognition Award Excellence, on behalf of: Jessica Sanders 2023-04-10 Cecil Bradberry and Katie Mcneal,
- Teammate Recognition Award Excellence, on behalf of: Jessica Sanders 2023-06-16 CHS Brittany Kirkland,
- Teammate Recognition Award Accountability, on behalf of: Jessica Sanders 2023-09-13,
- Teammate Recognition Award Excellence, on behalf of: Pamela Morse 2023-09-18 customer satisfaction,
- Teammate Recognition Award Excellence, on behalf of: Pamela Morse 2023-09-28 customer satisfaction,
- Teammate Recognition Award Excellence, on behalf of: Pamela Morse 2023-10-02 customer satisfaction,
- Teammate Recognition Award Excellence, on behalf of: Jessica Sanders 2023-10-06,
- Teammate Recognition Award Excellence, on behalf of: Pamela Morse 2023-10-09 customer satisfaction,
- Teammate Recognition Award Excellence, on behalf of: Pamela Morse 2023-10-23 customer satisfaction,
- Teammate Recognition Award Excellence, on behalf of: Pamela Morse 2023-11-06 customer satisfaction,
- Teammate Recognition Award Excellence, on behalf of: Pamela Morse 2023-11-20 customer satisfaction,
- Teammate Recognition Award Excellence, on behalf of: Pamela Morse 2023-12-04 customer satisfaction,
- Teammate Recognition Award Excellence, on behalf of: Pamela Morse 2023-12-28 customer satisfaction,
- Teammate Recognition Award Excellence, on behalf of: Pamela Morse 2024-02-05 customer satisfaction,
- Teammate Recognition Award Excellence, on behalf of: Pamela Morse 2024-02-17 customer satisfaction,
- Teammate Recognition Award Excellence, on behalf of: Pamela Morse 2024-02-25 customer satisfaction,
- Teammate Recognition Award Excellence, on behalf of: Pamela Morse 2024-03-03 customer satisfaction,
- Teammate Recognition Award Excellence, on behalf of: Jessica Sanders 2024-03-06 CHS Terrance,
- Teammate Recognition Award Excellence, on behalf of: Pamela Morse 2024-03-18 customer satisfaction,
- Teammate Recognition Award Excellence, on behalf of: Pamela Morse 2024-04-07 customer satisfaction,
- Teammate Recognition Award Excellence, on behalf of: Jessica Sanders 2024-04-25,
- Teammate Recognition Award Excellence, on behalf of: Pamela Morse 2024-05-05 customer satisfaction,
- Teammate Recognition Award Excellence, on behalf of: Pamela Morse 2024-05-16 customer satisfaction,
- Teammate Recognition Award Excellence, on behalf of: Pamela Morse 2024-05-26 customer satisfaction,
- Teammate Recognition Award Excellence, on behalf of: Jessica Sanders 2024-06-26 Emory Cyndi and Jill CAs,
- Teammate Recognition Award Excellence, on behalf of: Jessica Sanders 2024-07-05 Emory,
- Teammate Recognition Award Excellence, on behalf of: Jessica Sanders 2024-07-26 Training,
- Teammate Recognition Award Excellence, on behalf of: Jessica Sanders 2024-08-20 Training,
- Teammate Recognition Award Excellence, on behalf of: Jessica Sanders 2024-09-23 Training,
- Teammate Recognition Award Excellence, on behalf of: Jessica Sanders 2024-10-16 Brock Crews,
- Teammate Recognition Award Excellence, on behalf of: Jessica Sanders 2024-11-08 customer satisfaction,
- Teammate Recognition Award Excellence, on behalf of: Ashley Yong 2024-11-15,
- Teammate Recognition Award Excellence X2, on behalf of: Jessica Sanders 2024-11-19 customer satisfaction,
- Teammate Recognition Award Excellence, on behalf of: Jessica Sanders 2024-11-19 Emory Sherry,
- Teammate Recognition Award Excellence, on behalf of: Jessica Sanders 2024-11-25 customer satisfaction,
- Teammate Recognition Award Excellence, on behalf of: Jessica Sanders 2025-01-09 customer satisfaction,
- Teammate Recognition Award Excellence X3, on behalf of: Jessica Sanders 2025-01-16 customer satisfaction,
- Teammate Recognition Award Excellence X2, on behalf of: Jessica Sanders 2025-01-20 customer satisfaction,
- Teammate Recognition Award Excellence, on behalf of: Jessica Sanders 2025-03-18 customer satisfaction,
- Teammate Recognition Award Excellence, on behalf of: Jessica Sanders 2025-04-21 customer satisfaction,
- Teammate Recognition Award Excellence, on behalf of: Jessica Sanders 2025-04-21 NCH project,
- Teammate Recognition Award Excellence, on behalf of: Jessica Sanders 2025-05-27 customer satisfaction,
- Teammate Recognition Award Excellence, on behalf of: Jessica Sanders 2025-06-17 customer satisfaction,
- Teammate Recognition Award Excellence, on behalf of: Jessica Sanders 2025-06-30 customer satisfaction,
- Teammate Recognition Award Excellence, on behalf of: Jessica Sanders 2025-07-03 customer satisfaction,
- Teammate Recognition Award Listening, on behalf of: Ashley Yong 2025-07-28
Timeline
Remote Senior Customer Service Representative
Owens and Minor
06.2019 - Current
Remote Client Engagement Specialist CES
Owens and Minor
08.2018 - 06.2019
Customer Service Representative
Owens and Minor
05.2009 - 08.2018
Director of First Impressions
Owens and Minor
04.2008 - 05.2009
Warehouse Receiver
Owens and Minor
06.2007 - 04.2008
Material Handler First Shift
Owens and Minor
03.2007 - 06.2007
Material Handler Second Shift
Owens and Minor
04.2005 - 03.2007
Deli / Bakery Manager
LoBill's Grocery Store
02.1999 - 05.2003
Server, Pizza maker, Shift Lead
Pizza King Stores
01.1995 - 01.1999
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