Sherita White
Lee's Summit
Summary
Dedicated senior professional with several years of experience in providing superb customer service. Expert in establishing rapport by listening to customers and understanding specific needs. Manage consistent one-call resolution to offer prompt and streamlined service.
Overview
33
33
years of professional experience
2002
2002
years of post-secondary education
1
1
Certification
Work History
Remote Senior Customer Service Representative
Missouri Department of Transportation
Lee's Summit
04.2012 - 10.2023
- Responsible for receiving incoming telephone calls, e-mails and correspondence from the public, emergency agencies, and employees
- Conducts research to answer routine questions or to take action, and provides follow up to customers
- Answering complex questions and nonstandard issues are referred to the appropriate personnel
- Create call report for customers concerns, and inputting data from customers call
- Utilized Cisco IP Phone
- Other Assigned Duties.
Senior Office Assistant in Traffic
Permit Department
05.2008 - 04.2012
- Enter permit information into permit database
- Assisting Customers both in person and over the phone
- Enter Lane Closure into Transportation Management Systems
- Entering Mileage for Engineers
- Support Permit Specialist and Traffic Specialist, Review Letters
Senior Office Assistant
Design Department
11.1990 - 05.2008
- Reviewed highway plans and report funds collected for the design division
- Oversaw the design resource and design service room
- Assisted customers with highway plans and profile sheets.
Education
Bachelors of Liberal Arts -
University of Missouri
Kansas City, MissouriSkills
- Customer Service
- Customer Service Representative
- Outbound Calls
- Administrative Support
- Correspondence
- Data Entry
- Office Assistant
- Customer Service Oriented
- Cisco
- Database
- Self-Starter
- Team Player
- Real Estate
- Retail Sales
- Microsoft Office
Certification
- Administrative Support
- Microsoft Office Proficiency
- Organization
Personal Information
Title: Remote Senior Customer Service Representative
Work Authorization
United States
Timeline
Remote Senior Customer Service Representative
Missouri Department of Transportation
04.2012 - 10.2023
Senior Office Assistant in Traffic
Permit Department
05.2008 - 04.2012
Senior Office Assistant
Design Department
11.1990 - 05.2008
Bachelors of Liberal Arts -
University of Missouri