Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Armanny Gomez

New York,USA

Summary

Dedicated and results-driven human services professional with over 5 years of experience in case management, field operations, and supervisory roles across NYC-based organizations. Proven ability to lead multidisciplinary teams, support vulnerable populations—including asylum seekers and individuals experiencing homelessness—and ensure compliance with city, state, and federal program requirements. Adept at creating individualized care plans, managing logistics and operations in emergency response settings, and connecting clients to essential services such as housing, legal aid, and public benefits. Strong communicator and team leader with hands-on experience using systems like Salesforce and coordinating with agencies including DHS, HRA, and H+H.

Overview

3
3
years of professional experience

Work History

Caseworker/Exit Planner Supervisor

Cherokee Federal
05.2024 - Current
  • Company Overview: NYC Health + Hospitals Mobile Unit
  • Supervise, train, and guide a team of caseworkers to ensure the delivery of high-quality, client-focused services to asylum seekers and other vulnerable populations.
  • Leverage city and community resources to assist over 2200 guests with appointments and services including the Red Cross, DMV, and NYCID.
  • Utilize Salesforce to conduct structured assessments, track client progress, and identify additional service needs or barriers to stability.
  • Collaborate closely with HERRC leadership, site managers, the Garner team, and other partner agencies to support coordinated care and streamlined exit planning for guests.
  • NYC Health + Hospitals Mobile Unit

Community Development Advisor

NYC Department of Homeless Services
04.2022 - 09.2024
  • Supported individuals from diverse backgrounds in transitioning from shelter environments into permanent housing, promoting stability and self-sufficiency.
  • Provided a safe, respectful environment for those experiencing homelessness, ensuring access to resources and supportive services.
  • Informed residents of program rules, expectations, and available services to promote understanding and engagement.
  • Monitored and enforced compliance with program safety policies and procedures to ensure a secure living environment.

Field Operations Supervisor

DOCGO
11.2022 - 07.2024
  • Company Overview: NYC Health + Hospitals Mobile Unit
  • Served as primary point of contact for asylum seekers housed in designated HERRC (Humanitarian Emergency Response and Relief Centers) facilities.
  • Supervised a multidisciplinary team of administrative staff providing essential services such as intake, legal assistance, and family reunification for thousands of guest.
  • Ensured accurate documentation and tracking of guest services and interactions, upholding high standards of quality, safety, and cleanliness.
  • Collaborated with site leads and HERRC leadership to manage daily operations, including logistics, staffing, and scheduling.
  • Utilized Salesforce for data entry, service request submissions, and case management to support guests' ongoing needs.
  • Supported efforts to provide temporary refuge and essential support for adults and children seeking asylum in New York City.
  • NYC Health + Hospitals Mobile Unit

Education

Associate of Arts - Criminal Justice

Suny Adirondack
Queensbury
01-2020

Skills

    Case Management & Exit Planning

    Team Leadership & Staff Supervision

    Client Intake & Needs Assessment

    Knowledge of DHS, HERRC, HH, HRA Protocols

    Salesforce CRM & Case Tracking

    Bilingual Communication

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Caseworker/Exit Planner Supervisor

Cherokee Federal
05.2024 - Current

Field Operations Supervisor

DOCGO
11.2022 - 07.2024

Community Development Advisor

NYC Department of Homeless Services
04.2022 - 09.2024

Associate of Arts - Criminal Justice

Suny Adirondack

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Armanny Gomez