Armen Valenzuela
Summary
I'm an Experienced Field Service Technician with over 16 years in low voltage system installation and maintenance. Skilled in resolving complex technical issues and fostering effective collaboration to achieve project goals. Specializes in fiber optic and low voltage installations, delivering enhanced service and support to drive organizational success.
Overview
17
17
years of professional experience
Work History
Field Service Technician
AT&T
Memphis, TN
10.2025 - 05.2026
- Installed fiber optic cables in residential and commercial buildings.
- Ensured compliance with safety standards during installation processes.
- Resolved service inquiries and provided technical support to enhance customer satisfaction.
- Collaborated with technicians on large projects to ensure timely completion and quality standards.
- Climbed poles and entered tunnels, buildings, trenches or manholes to accomplish various job tasks.
- Resolved complex problems associated with diverse telecom systems.
- Set up modems and other hardware with necessary cables.
- Strung cables between newly installed or existing poles and restrung cables due to damage or sagging.
- Inspected and assessed equipment condition to identify maintenance needs and prevent service disruptions.
- Updated firmware on various devices such as DVRs and IP cameras.
Field Service Technician
DIRECTV
Henderson, Nevada
03.2009 - 07.2025
- Diagnosed and repaired issues in security, audio, and communication systems.
- Installed and maintained surveillance cameras across various locations.
- Installed low voltage systems in residential and commercial buildings.
- Installed satellite dishes and related equipment on residential and commercial properties.
- Conducted site surveys to assess installation requirements, optimizing placement for efficiency and effectiveness.
- Configured satellite receivers and ensured proper signal strength and quality.
- Configured remote control devices such as universal remotes or IR blasters.
- Maintained tools and equipment for safe and efficient operation during installations.
- Collaborated with team members to enhance installation processes, leading to improved service delivery.
- Trained new technicians on installation techniques and safety protocols, ensuring consistent quality and safety standards.
- Documented completed installations accurately for service records and future reference.
- Maintained an inventory of all AV supplies such as cables, connectors, adapters.
Education
GED -
Argus Highschool
Ceres Cal06-2005
Skills
- Low-voltage troubleshooting
- Fiber optic installation
- CCTV installation
- Security system installation
- Structured wiring
- Low voltage wiring
- Cable management
- Cable analysis
- Equipment maintenance
- Repair services
- System diagnostics
- Technical support
- Customer support
- Customer communication
- Problem resolution
- Audio-visual systems
- Wireless technology
- Workload management
- Inventory management
- Detail orientation
- Plumbing troubleshooting
Timeline
Field Service Technician
AT&T
10.2025 - 05.2026
Field Service Technician
DIRECTV
03.2009 - 07.2025
GED -
Argus Highschool