Armen Zakharyan
Glendale
Summary
Dynamic D365 Solution Architect with extensive experience at Motion Picture Industry Pension & Health Plans, specializing in CRM integration and custom development. Proven ability in problem-solving and data analysis, delivering tailored solutions that enhance user experience and streamline operations. Proficient in Azure DevOps and SSRS reporting, driving successful project outcomes.
Overview
16
16
years of professional experience
1
1
Certification
Work History
D365 Solution Architect/Developer
EKI-DIGITAL
07.2020 - Current
- Provide stakeholders and the business team with a presentation of the technical architecture, solutions, and functionality.
- Configuring and customizing the Microsoft Dynamics CRM platform to achieve the customer’s business requirements.
- Customizing PowerApps Portal based on the business requirements.
- Creating custom Plug-in, Workflow, client-side scripts, web resources upon Requirement.
- Configuring Security Roles, Business Units, Access Teams.
- Performed troubleshooting of client CRM issues.
Senior Dynamics CRM Developer
Motion Picture Industry Pension & Health Plans
09.2019 - Current
- Developed Participant 360 view on Dynamics 365 CE.
- Developed web applications for read-only integration with MPI systems.
- Developed tools for UI Automation CefSharp Framework.
- Configured the Unified Service Desk client.
- Developed UII Application Adapters for legacy (written VB6) applications.
- Modified legacy applications to make them compatible with the Unified Service Desk.
- Integrated CRM with MPI Systems through virtual entities.
- Created synchronization jobs using Informatica Cloud Services.
- Compared all available integration options for CRM and MPI Systems.
- Configured Azure DevOps Server for CRM project.
- Worked with Vendors and Architect to optimize solution architecture and minimize risks.
Senior Dynamics CRM Developer
Amherst Holding LLC
02.2019 - 09.2019
- Involved in requirements gathering, analysis and project planning.
- Created Custom Entities, Custom attributes for individual business units in MS Dynamics CRM, according to their business process.
- Configured Microsoft Dynamics CRM.
- Developed complex reports using SSRS and deployed into MS CRM.
- Design and develop custom web application using Asp.net MVC 5.
- Integrated Nuxeo Document Management System with Dynamics CRM.
- Maintained and Extended Microsoft Dynamic CRM Deployments.
- Implemented UI in web resource and made web resource page as User Interface page by implementing HTML, JavaScript and Angular JS.
- Used Sitemap Editor from XRMToolBox for updating the Sitemap in CRM.
- Developed web applications using Web Resources in CRM.
- Created Custom Plug-in and custom workflow based on the requirement.
- Created custom actions to integrate CRM with external system via Web API.
- Extended Security Roles.
- Used Swagger to debug Web API.
- Redesigned the existing Architecture.
- Created LINQPad scripts to update data in CRM.
- Created editable grids in views.
- Worked on TFS for source control.
- Worked as per Sprint using Agile Methodology.
- Performed troubleshooting of client CRM issues.
Senior Dynamics CRM Developer
HD Dynamics Software Solutions
03.2018 - 01.2019
- Completed several full life cycle Customer Service, and Sales Projects and implementations.
- Used analytically skills and best practices to designed clients CRM environment.
- Customizing MS Dynamics CRM application based on the business requirement.
- Design and develop custom Plug-in and workflows.
- Successfully managed several upgrade projects using Scribe(CRM 2011 to Dynamics 365).
- Worked on assisting users for resolving their issues and problems.
- Developing Custom Tools for XRMToolbox.
- Microsoft Portals installation and configuration.
- Using Scribe tool for integration with Dynamics GP.
- Developed PowerApps applications.
- Used MS Flows to automate various tasks in CRM.
- Developing complex reports using SSRS and deployed into MS CRM.
- Created Custom Plugins with CRM.
- Created Custom Forms and integrated with CRM.
- Created custom tools to automate tasks in CRM using C# and CRM SDK.
- Extensively used JavaScript, JQuery for client side validations in the views.
- Used TFS for the source & document version control.
Self-Employed Dynamics CRM Developer
10.2016 - 03.2018
- Projects related to Dynamics CRM (version 2011, 2016).
- SMS Sending plugin development(Using Nexmo and Twilio).
- Workflow for sending SMS before billing date.
- SMS-ActivityFeeds integration.
- Integration with client's website(cases management, new member registration).
- Development of offline and real-time data extraction service from OddsPortal.
- Custom reports, dashboards creation.
- Notification sender based on flexible criterions via Slack.
- Daily reports sending to email with PDF attachment.
Senior Dynamics CRM Developer
ArmSoft LLC
02.2010 - 09.2016
- Company Overview: Industry – IT Systems implementation and Service
- CRM System Implementation in Armenian Software LLC(CRM 4.0 migrated to CRM 2016).
- Customers and Contacts 3600 view – Presentation of required information in one window, which includes general information about customers and contacts, communications history (integration with outlook), financial information (integration with the financial system), contracts and other legal documents (integration with SharePoint), acquired licenses information, etc.
- Marketing management – Marketing campaigns automation for sending newsletters and other information such as software updates, service FAQs, lead management with includes integration with 'Spyur' web site.
- Sales opportunities management – Pipeline analysis tools creation for opportunity planning and closing.
- Customer Service Management – Case management process automation (integration with TFS software), cases creation and management via companies website (integration with customer portal).
- Call Center implementation – CRM system integration with companies call center software, which includes automatic contact opening in CRM system on incoming phone calls, phone call automatic creation for support personnel, etc.
- Industry – IT Systems implementation and Service
Education
Masters of Technology - Computer Science Engineering
Yerevan State University
YerevanBachelor - Physics
Yerevan State University
YerevanSkills
- MS Dynamics CRM 365/2016/2015/2013/2011/40
- Azure DevOps
- SSRS reporting
- Requirements gathering
- Problem solving
- Data analysis
- Troubleshooting techniques
- Agile methodology
- Unified Service Desk
- Cisco CTI
- Call Center
- C#
- VBNET
- Visual Basic 60
- Azure DevOps (TFS)
- ASPNET
- MVC
- AngularJS
- React
- Agile
- Jira
- MS SQL Server
- SSRS
- SSIS
- Scribe
- Informatica Cloud Services
- Swagger
- Selenium
- PowerApps
- Power BI
- Power Automate (MS Flows)
- MS SharePoint
- Nuxeo
- Azure
- WCF
- Web Api
- JavaScript
- JQuery
- HTML
- CSS
- C
- QT
- Slack
- Twilio
- UIPath
- Canvas Applications
- Power Pages
Certification
- Microsoft Dynamics 365 customer engagement Online Deployment
- Microsoft Dynamics 365 Customization and Configuration
- Microsoft Certified Professional (MCP)
- Microsoft Dynamics CRM 2011 Extending
- Microsoft Dynamics CRM 2011 Customization and Configuration
- Microsoft Dynamics CRM 2011 Applications
- Implementing a Data Warehouse with Microsoft SQL Server 2012/2014
- SQL Server 2008, Database Development
- Programming in HTML5 with JavaScript and CSS3 Specialist
Languages
- English
- Russian
- Armenian
Timeline
D365 Solution Architect/Developer
EKI-DIGITAL
07.2020 - Current
Senior Dynamics CRM Developer
Motion Picture Industry Pension & Health Plans
09.2019 - Current
Senior Dynamics CRM Developer
Amherst Holding LLC
02.2019 - 09.2019
Senior Dynamics CRM Developer
HD Dynamics Software Solutions
03.2018 - 01.2019
Self-Employed Dynamics CRM Developer
10.2016 - 03.2018
Senior Dynamics CRM Developer
ArmSoft LLC
02.2010 - 09.2016
Masters of Technology - Computer Science Engineering
Yerevan State University
Bachelor - Physics
Yerevan State University
Similar Profiles
Nitin SuryawanshiNitin Suryawanshi
Deputy Manager - Branding & Communications at EKI Energy Services Ltd.Deputy Manager - Branding & Communications at EKI Energy Services Ltd.
Sushanth J BungeraSushanth J Bungera
Business Development Executive at EKI Energy Services LimitedBusiness Development Executive at EKI Energy Services Limited
RISHAB KUMARRISHAB KUMAR
Business Development Executive at EKI Energy Services LimitedBusiness Development Executive at EKI Energy Services Limited
ADEES BEDROSADEES BEDROS
IHSS Care Provider at IHSS In Home Support ServicesIHSS Care Provider at IHSS In Home Support Services
JAYDEN ALEXANDERJAYDEN ALEXANDER
Security Event Staff Member at CSC Security ServicesSecurity Event Staff Member at CSC Security Services