Armenda Cole
Monticello,AR
Summary
Talented phlebotomist with a low red cell loss rate, service and team leadership abilities. Focused on maximizing team efficiency and daily success by assigning duties and setting up effective workflows. Manages and monitors associates to quickly spot and correct any concerns. Seeks out opportunities to improve operations and increase efficiency. Strong leader and problem solver. Uses independent decision making skills and sound judgement to positively impact company sucess.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Mobile Supervisor
Our Blood Institute
07.2014 - 11.2023
- Maintain strong knowledge of standard operating procedures. organizational policies, OSHA standards, regulatory requirements and ensure compliance.
- Deliver exceptional customer experiences by proactively addressing concerns and providing tailored solutions.
- Researched issues to obtain appropriate answers to customer inquiries.
- Conduct daily huddle meetings to foster communication of daily goals.
- Supervise and assign responsibilities to all staff and volunteers.
- Maintain effective communication with donor recruiter
- Monitor the collection activities and serve as a resource for donor eligibility and phlebotomy complications.
- Drive institute van, bus or coach to most locations
House Parent
Vera Lloyd Presbyterian Home
05.2010 - 05.2013
- Supervised student employees and provided feedback on performance.
- Enforced policies and safety standards through building and room rounds.
- Provided crisis intervention when necessary, utilizing effective de-escalation techniques to ensure resident safety and wellbeing.
- Participated in professional development opportunities to stay current on best practices within the residential care field.
Team Assistant
Dermott Juvenile Treatment Center
03.2005 - 09.2009
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Transport when needed
- Developed strong professional relationships with clients through timely correspondence and excellent customer service skills.
- Continuously checked products for quality assurance according to strict guidelines.
Education
No Degree - Medical Assistant
Eastern College of Health Vocations
Little Rock, AR05.2014
High School Diploma -
Mcgehee High School
Mcgehee, AR05.1997
Skills
- Industry Awareness
- Employee Motivation
- Task Delegation
- Store Organization
- Ability to Motivate Staff
Certification
- CPR Training - 2014 to 2024
Timeline
Mobile Supervisor
Our Blood Institute
07.2014 - 11.2023
House Parent
Vera Lloyd Presbyterian Home
05.2010 - 05.2013
Team Assistant
Dermott Juvenile Treatment Center
03.2005 - 09.2009
No Degree - Medical Assistant
Eastern College of Health Vocations
High School Diploma -
Mcgehee High School