Armie Agustin

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• Supervised customer service team at MAS Recycling
• Resolved customer complaints through effective communication, enhancing overall customer satisfaction
• Identified areas for improvement in customer service process and developed actionable strategies
• Trained new representatives on MAS Recycling procedures
• Responded to customer inquiries about recycling pickups
• Coordinated service schedules with operations staff to ensure timely recycling pickups
• Maintained knowledge of company products and services to promptly resolve complaints and concerns.
• Entered data into company systems to maintain accurate records.

• Supervised customer service team at AG Recycling Center
• Responded to customer inquiries about recycling pickups
• Coordinated service schedules with operations staff
• Customer Payout
• Data Entry
• Resolved customer complaints with clear communication
• Reviewed service requests for accuracy and completeness
• Updated customer records in company tracking systems
• Assisted customers with product inquiries and resolving complaints promptly and professionally.
• Answered phone calls and responded to questions and concerns.
• Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
• Supervised and trained customer service staff to ensure excellent customer service delivery.
• Ensured all customer inquiries were handled in accordance with company standards and regulations.
• Prepared work schedules based on staff availability and forecasted demands to optimize personnel coverage.
• Addressed customer inquiries to increase customer satisfaction ratings.
• Provided guidance and support to junior customer service representatives, including coaching and mentoring.
• Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
• Maintained knowledge of company products and services to promptly resolve complaints and concerns.
• Assessed team member performances by delivering one-on-one coaching to promote better service.
• Delivered continuous training to associates to maximize performance and customer relations skills.
• Interpreted and explained work procedures and policies to brief staff.
• Issued work schedules, duty assignments and deadlines for office or administrative staff.

• Answered phone calls and responded to questions and concerns.

Data entry , inventory

Patient vitals

Back and front office assistant

Assisted Medical Procedures

Back office Vitals

Medical records

Lab plating

Phlebotomy

All Hands on Training by Drs