ARMINA SIKDER
Irving,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
Fulfillment Center Associate
Amazon
1301 Chalk Hill Road
06.2024 - Current
- Promoted a positive working culture through effective communication, active listening, and collaboration with co-workers across various departments.
- Adapted quickly to shifting priorities during peak seasons or promotional events, ensuring prompt fulfillment of all orders without compromising on accuracy or quality standards.
- Maintained a safe working environment by adhering to safety protocols and promptly reporting any hazards or incidents.
- Contributed to quality assurance measures by inspecting products for damage or defects prior to packaging, minimizing customer complaints related to product quality.
- Collaborated effectively with team members for seamless coordination during high-volume periods, ensuring timely order completion.
- Communicated proactively with team leads regarding potential bottlenecks or challenges in workflows, facilitating timely resolution of operational obstacles.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Picked and packed order items.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Prepared and checked outbound shipments for accuracy.
Customer Service Representative
Dominos's Pizza
Baton Rouge, LA, USA
07.2022 - 06.2024
- Excelled in exceeding daily credit card application goals
- Answered customer inquiries and provided accurate information regarding products and services
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions
Education
High School Diploma -
Tara High School
Baton Rouge, LA05.2022
Skills
- Multi-Task Management
- Positive and Professional
- Active Listening
- In-Store Support
Timeline
Fulfillment Center Associate
Amazon
06.2024 - Current
Customer Service Representative
Dominos's Pizza
07.2022 - 06.2024
High School Diploma -
Tara High School