April Lynch
Brooklyn,NY
Summary
Results-oriented professional with a diverse background in management and customer service. Proven to conceptualize, plan and manage successful business operations. Additional experience in customer service in retail, parcel delivery service operations and inventory management. Dedicated, well organized, highly communicative and detail-oriented.
Overview
9
9
years of professional experience
Work History
Fulfillment Center Associate
Amazon
10.2021 - Current
- Prepared packages for shipment while adhering to carrier guidelines, resulting in reduced damages and returns due to improper packaging.
- Promoted a positive working culture through effective communication, active listening, and collaboration with co-workers across various departments.
- Adapted quickly to shifting priorities during peak seasons or promotional events, ensuring prompt fulfillment of all orders without compromising on accuracy or quality standards.
Key Holder
Rituals Cosmetics
05.2019 - 03.2020
- Managed store operation duties, including counting cash drawers and checking equipment for proper functioning to maintain optimal performance levels.
- Completed administrative duties, including opening and closing reports and bank deposits, each day to keep back-office functions current and accurate.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
Lead Teacher
Honey Dew Safari
09.2018 - 03.2020
- Selected optimal curricula and planned daily lessons to cover required topics and meet needs of children with varying developmental levels.
- Collaborated with colleagues to design interdisciplinary units of study, fostering a deeper understanding of content across subject areas.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
After School Teacher/Activity Specialist
Manhattan Youth
09.2015 - 06.2018
- Develop and implement weekly fun and educational activities in detail for elementary and middle school students
- Liaison between parents, students and site directors resulting in improved behavior habits for troubled students
- Gathered, prepared, operated and maintained all equipment and supplies necessary for planned activities.
- Organized and lead variety of small and large group activities, including DIY arts and craft, Science, Jewelry making and Girl's Talk activities.
Assistant Sales Manager
Ragdoll LA
06.2016 - 02.2017
- Build strong relationships with both new and existing clients while driving and maximizing the sales growth; contact customers directly via email and phone
- Inventory management including itemization, auditing, organization and maintenance
- Assisted in event planning for the purpose of marketing and sales generation
- Taught new associates sales tactics and performance improvement techniques.
Education
Bachelor of Science - Psychology
The City College of New York
2014
Skills
- Strong written and verbal communication skills
- Outstanding interpersonal skills
- Can work independently or with a team
- Ability to handle confidential or sensitive information
- Posses strong leadership skills
- Excellent problem solving, time management and organizational skills
- Ability to multi-task efficiently
- Adaptable to change
Timeline
Fulfillment Center Associate
Amazon
10.2021 - Current
Key Holder
Rituals Cosmetics
05.2019 - 03.2020
Lead Teacher
Honey Dew Safari
09.2018 - 03.2020
Assistant Sales Manager
Ragdoll LA
06.2016 - 02.2017
After School Teacher/Activity Specialist
Manhattan Youth
09.2015 - 06.2018
Bachelor of Science - Psychology
The City College of New York