Armine TOVMASYAN
Rancho Cordova,CA
Summary
Highly motivated individual supporting program operations by applying strong document management and resource coordination skills to day-to-day needs. Conscientiously address any need and resolve concerns to promote efficiency and maximize service outreach. Proven relationship-building and planning abilities.
Overview
14
14
years of professional experience
Work History
Caregiver
Almond Heights Senior Living
Sacramento, CA
03.2017 - 05.2020
- Maintained clean and well-organized environment for client happiness and safety.
- Helped clients get in and out of beds and wheelchairs.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Improved patient outlook and daily living through compassionate care.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Built strong and trusting rapport with clients and loved ones.
Caregiver
Home Care Services
Sacramento, CA
06.2015 - 10.2017
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Supported bathing, dressing and personal care needs.
- Helped clients get in and out of beds and wheelchairs.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Built strong and trusting rapport with clients and loved ones.
- Followed care plan and directions to administer medications.
- Monitored health and well-being of clients and reported significant health changes.
Housekeeper
Extended Stay America
Sacramento
02.2007 - 06.2016
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Operated electronic backpack vacuums and floor sweepers.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Able to prioritize and complete assigned tasks on time.
Manager / Customer Service Representative
Quiznos Subs
Sacramento, CA
01.2007 - 06.2010
- Trained staff to provide excellent customer service to challenging customers.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Promoted clean, safe, friendly work environment for employees and guests.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Led department and supported team leads with process and personnel needs.
Housekeeper
Holiday Inn
Sacramento, CA
01.2006 - 01.2007
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Adhered to professional house cleaning checklist.
- Ability to prioritize and complete assigned tasks
Education
Certification - Dental Assistant
San Juan Unified School District
Sacramento, CA06.2011
Skills
- Bilingual in Armenian
- Dependable and Responsible
- Community Integration
- Verbal and Written Communication
- Flexible Schedule
- HIPAA Compliance
- Client Documentation
- Relationship Building
- Time Management
- Attentive to People
- Problem Identification
- Problem Resolution
Timeline
Caregiver
Almond Heights Senior Living
03.2017 - 05.2020
Caregiver
Home Care Services
06.2015 - 10.2017
Housekeeper
Extended Stay America
02.2007 - 06.2016
Manager / Customer Service Representative
Quiznos Subs
01.2007 - 06.2010
Housekeeper
Holiday Inn
01.2006 - 01.2007
Certification - Dental Assistant
San Juan Unified School District