Lyliana Ornelas
Rancho Cordova,CA
Summary
Dynamic sales associate with proven expertise at Foot Locker, excelling in customer engagement and service. Recognized for enhancing shopping experiences and driving sales through effective communication and teamwork. Skilled in training and process improvement, fostering a collaborative environment that boosts productivity and resolves conflicts efficiently.
Overview
4
4
years of professional experience
Work History
Sales Associate
Foot Locker
04.2023 - Current
- Assisted customers in selecting footwear, enhancing overall shopping experience.
- Maintained knowledge of current promotions and product features to drive sales.
- Processed transactions accurately using POS systems, ensuring efficient checkout experiences.
- Stocked merchandise and organized displays to optimize product visibility and accessibility.
- Trained new associates on store procedures, policies, and customer service standards effectively.
Team Leader
Leatherbys
04.2022 - 02.2023
- Supervised daily operations and ensured team adherence to safety protocols.
- Coordinated workflow among team members to enhance productivity and efficiency.
- Trained new employees on operational procedures and equipment usage.
- Implemented process improvements that streamlined daily tasks and reduced downtime.
- Assisted in resolving conflicts within the team to maintain a positive work environment.
Education
High School Diploma -
Options For Youth
Sacramento01-2026
Skills
- Customer engagement
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Customer service
- Listening skills
Timeline
Sales Associate
Foot Locker
04.2023 - Current
Team Leader
Leatherbys
04.2022 - 02.2023
High School Diploma -
Options For Youth