EMILY SOSA
Men's Warehouse
San Antonio,US
11
years of professional experience
Results-driven Sales Associate experienced in retail operations and data entry, supporting high-volume processing and precise recordkeeping. Enhanced customer satisfaction through personalized service, effective communication, and accurate transaction management while training peers to ensure consistency. Focused on leveraging client-facing and administrative strengths to enhance store operations and team performance.
Work History
SALES ASSOCIATE
4 Years 4 Months- Assisted customers with tailored outfit selection to close sales and exceed daily targets consistently.
- Trained new hires on product knowledge and sales techniques, improving sales capabilities and fostering a knowledgeable team.
- Processed transactions and handled returns, ensuring customer satisfaction and protecting revenue.
- Organized inventory and maintained visual displays, streamlining restocking and minimizing stock discrepancies.
APPLICATIONS SUPPORT TECHNICIAN
7 Years 1 Month- Verified accuracy and completeness of data entry into the database system.
- Maintained organized and up-to-date databases for efficient information retrieval.
- Processed large volumes of data with high accuracy using company-specific software.
- Updated existing records with new or revised information.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Provided support to management staff in regards to data entry processes.
SPECIAL PROJECT CMA/CHIP SR.ADMIN - DATA ENTRY
1 Year 1 Month- Streamlined CMA and CHIP processing workflows to reduce case handling time and improve accuracy.
- Mentored team members on data entry standards, fostering consistency and minimizing errors.
- Implemented quality checks for CMA and CHIP records to catch discrepancies before submission.
- Coordinated cross-team communication to resolve processing bottlenecks and enhance workflow.
- Processed HHSC applications daily with accuracy, reducing processing errors and improving throughput.
- Ensured accurate data entry and indexing for timely retrieval and compliance with recordkeeping standards.
- Resolved returned mail issues by validating addresses and updating records, improving correspondence delivery rates.
- Executed 10-key and typing tasks to support team productivity. to meet processing deadlines and support team workload.
SALES ASSOCIATE
6 Months- Assisted customers in selecting apparel and sizes, increasing daily conversion with measurable results.
- Maintained organized merchandise displays and restocked shelves to improve floor availability.
- Processed transactions and returns accurately, reducing till discrepancies and errors.
- Resolved customer inquiries and complaints promptly, improving customer satisfaction metrics.
WAITRESS
1 Year 4 Months- Served Customers
- Cleaned
- Assisted with Customers orders.
ACCOUNT RECEIVABLE SPECIALIST
8 Months- Processed accounts receivable and posted payments from diverse insurers, including Medicare and Blue Cross Blue Shield, streamlining payment tracking.
- Resolved billing discrepancies and reduced follow-up cycles through targeted claim adjustments.
- Maintained accurate payment records, enhancing monthly reconciliation efficiency through precise data entry.
- Managed inbound and outbound calls for 17 healthcare clients, ensuring timely payments and enhancing patient communication.
ELIGIBILITY VERIFICATION REP 1
3 Months- Verified member insurance eligibility across multiple carriers, ensuring accurate coverage and minimizing claim denials.
- Managed high-volume inbound and outbound calls to benefits offices, achieving timely case resolution.
WAITRESS
1 Year 4 Months- Processed mail orders and entered data using AS-400 and The Source to ensure timely prescription fulfillment.
- Executed 10-key data entry and record updates to uphold billing accuracy and ensure compliance with regulations.
- Delivered exceptional customer service, ensuring client satisfaction and repeat business.
- Efficiently managed multiple tables in fast-paced environment, maintaining high service standards.
- Processed orders accurately using point-of-sale system, enhancing order fulfillment speed.
Education
NAIL TECH - NAIL TECH
SOME COLLEGE (NO DEGREE) - MEDICAL OFFICE SPECIALIST
HIGH SCHOOL DIPLOMA
Skills
Sales Reporting
Customer service
Inventory management
Transaction processing
Data accuracy
Customer service excellence
Verbal/written communication
Cash management
Sales expertise
Goal oriented
Calm demeanor
Point of sale operation
Indexing
Sales Metrics
Product Knowledge
Customer Engagement
Listening skills
Reliable and punctual
Results driven
Adaptable schedule
Sales Processing
Collaborative spirit
Trend Awareness
Sales Presentation
Strong work ethic
Calm demeanor
Customer engagement
Hospitality expertise
Cleanliness protocols
Sales Presentation
Strong work ethic
Transaction processing
Guest engagement
Hospitality services
Store Maintenance
Timeline
SPECIAL PROJECT CMA/CHIP SR.ADMIN - DATA ENTRY
Maximus
04.2023 - 05.2024Read More
SALES ASSOCIATE
Men's Warehouse
04.2022 - CurrentRead More
SALES ASSOCIATE
Lane Bryant
09.2021 - 03.2022Read More
WAITRESS
Wow Cafe
08.2020 - 12.2021Read More
APPLICATIONS SUPPORT TECHNICIAN
Maximus
06.2019 - 07.2026Read More
ACCOUNT RECEIVABLE SPECIALIST
DATA SEARCH INC
05.2018 - 01.2019Read More
ELIGIBILITY VERIFICATION REP 1
CVS CAREMARK
10.2017 - 01.2018Read More
WAITRESS
Bowlero
06.2015 - 10.2016Read More
Cigarroa High School
HIGH SCHOOL DIPLOMA
Read More
South Careers Institute
SOME COLLEGE (NO DEGREE) from MEDICAL OFFICE SPECIALIST
Read More
Quest College Beauty And Health And Wellness
NAIL TECH from NAIL TECH
Read More