Ed Pena
San Antonio,TX
Summary
Dynamic Sales Associate with proven expertise at Rooms To Go, excelling in customer service and relationship building. Recognized for exceeding sales goals through effective product recommendations and upselling techniques. Reliable and adaptable, I thrive in fast-paced environments, ensuring exceptional client experiences while maintaining inventory accuracy and visual merchandising standards.
Overview
20
20
years of professional experience
Work History
Sales Associate
Rooms To Go
03.2005 - 09.2024
- Assisted customers in product selection, providing exceptional service and knowledge of furniture features.
- Processed transactions accurately using point-of-sale systems, ensuring a smooth checkout experience.
- Maintained visual merchandising standards, enhancing store presentation and customer engagement.
- Collaborated with team members to ensure inventory accuracy and timely stock replenishment.
Education
No Degree -
American Academy of Dramatic Arts
Pasadena, CAAnerican Academy of Dramatic Arts
Pasadena, CAHigh School Diploma -
University of Northern Colorado
Greeley, CO1972
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Exceptional customer service
- Goal oriented
- Reliable and punctual
- Excellent people skills
- Listening skills
- Relationship building
- Outgoing personality
- Cash handling
- Money handling
- Flexible schedule
- Verbal/written communication
- Stocking and receiving
- Cash handling accuracy
- Cash register operation
- Client service
- Store opening and closing
- Sales expertise
- Product sales
- Customer needs assessment
- Sales strategies
- Meeting deadlines
- Upselling
- Professional demeanor
- Retail store operations
- Adapt to diverse groups
- Guest relations
- Sales training
- Payment processing
- Inventory tracking
- Sales development
- Building rapport
- Inventory control
- Policy and procedure adherence
- Merchandise display
- Product recommendations
- Order processing
- Sales goals attainment
- Display setup
- Brand promotion
- Point of sale operation
- Relationship selling
- Product promotions
- Business development
- Persuasion techniques
- Sales trends
- Shipment processing
- Promotional support
- Fraud detection
- Product demonstrations
- Self-checkout assistance
- Dining area maintenance
- Prospecting and telemarketing
- Hospitality and accommodation
- Energetic self-starter
- Excellent communication skills
- Exceeds sales goals
- Retail loss prevention
- Product guidance
Timeline
Sales Associate
Rooms To Go
03.2005 - 09.2024
No Degree -
American Academy of Dramatic Arts
Anerican Academy of Dramatic Arts
High School Diploma -
University of Northern Colorado