Emily Lizette Sosa
San Antonio
Summary
Dynamic Sales Associate leveraging 8+ years of retail and administrative experience to drive sales performance and operational excellence. Expertise in inventory management, transaction accuracy, and staff training, resulting in reduced errors and elevated customer satisfaction across diverse environments.
Overview
9
9
years of professional experience
Work History
Sales Associate
Men's Warehouse
04.2022 - Current
- Assisted customers with tailored outfit selection to close sales and exceed daily targets consistently.
- Trained new hires on product knowledge and sales techniques, enhancing team performance and contributing to overall sales success.
- Processed transactions accurately and handled returns, preserving customer satisfaction and minimizing losses.
- Maintained organized inventory and visual displays, reducing stock discrepancies and expediting restocking.
Applications Support Technician
Maximus
San Antonio
06.2019 - 07.2026
- Processed large volumes of data with high accuracy using company-specific software.
- Verified accuracy and completeness of data entry into the database system.
- Maintained organized and up-to-date databases for efficient information retrieval.
- Updated existing records with new or revised information.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Provided support to management staff in regards to data entry processes.
Special Project CMA/CHIP SR.Admin-Data Entry
Maximus
04.2023 - 05.2024
- Streamlined CMA and CHIP processing workflows to reduce case handling time and improve accuracy.
- Mentored team members on data entry standards, increasing consistency and reducing errors.
- Implemented quality checks for CMA and CHIP records to catch discrepancies before submission.
- Coordinated cross-team communication to resolve processing bottlenecks, producing measurable improvements.
- Processed HHSC applications daily with accuracy, reducing processing errors and improving throughput.
- Maintains accurate data entry and indexing to ensure timely retrieval and compliance with recordkeeping standards.
- Resolved returned mail issues by validating addresses and updating records, improving correspondence delivery rates.
- Operates 10-key and typing tasks efficiently to meet processing deadlines and support team workload.
Sales Associate
Lane Bryant
Northwood
09.2021 - 03.2022
- Assisted customers in selecting apparel and sizes, increasing daily conversion with measurable results.
- Maintained organized merchandise displays and restocked shelves to improve floor availability.
- Processed transactions and returns accurately, reducing till discrepancies and errors.
- Resolved customer inquiries and complaints promptly, improving customer satisfaction metrics.
Account Receivable Specialist
DATA SEARCH INC
San Antonio
05.2018 - 01.2019
- Processed accounts receivable and posted payments from diverse insurers, including Medicare and Blue Cross Blue Shield, streamlining payment tracking.
- Resolved billing discrepancies and reduced follow-up cycles through targeted claim adjustments.
- Maintained accurate payment records, enhancing monthly reconciliation efficiency through precise data entry.
- Managed inbound and outbound calls for 17 healthcare clients, ensuring timely payments and enhancing patient communication.
ELIGIBILITY VERIFICATION REP 1
CVS CAREMARK
San Antonio
10.2017 - 01.2018
- Verified member insurance eligibility across multiple carriers, ensuring accurate coverage and minimizing claim denials.
- Managed high-volume inbound and outbound calls to benefits offices, achieving timely case resolution.
- Processed mail orders and entered data accurately using AS-400 and The Source to maintain prescription continuity.
- Conducted 10-key data entry and record updates to maintain billing accuracy and compliance with regulations.
Education
Nail Tech - Nail Tech
Quest College Beauty And Health And Wellness
San Antonio, TX05-2015
High School Diploma -
Cigarroa High School
Laredo, TX05-2009
Some College (No Degree) - Medical Office Specialist
South Careers Institute
San Antonio, TXSkills
- Data Entry
- Customer service
- Inventory management
- Transaction processing
- Data entry accuracy
- Exceptional customer service
- Verbal/written communication
- Cash handling
- Sales expertise
- Goal oriented
- Calm demeanor
- Point of sale operation
- Indexing
- 10-key
- Customer Service
- Typing
- Phone Etiquette
Timeline
Special Project CMA/CHIP SR.Admin-Data Entry
Maximus
04.2023 - 05.2024
Sales Associate
Men's Warehouse
04.2022 - Current
Sales Associate
Lane Bryant
09.2021 - 03.2022
Applications Support Technician
Maximus
06.2019 - 07.2026
Account Receivable Specialist
DATA SEARCH INC
05.2018 - 01.2019
ELIGIBILITY VERIFICATION REP 1
CVS CAREMARK
10.2017 - 01.2018
Nail Tech - Nail Tech
Quest College Beauty And Health And Wellness
High School Diploma -
Cigarroa High School
Some College (No Degree) - Medical Office Specialist
South Careers Institute