VANESSA HERNANDEZ
Houston,TX
Summary
Driven professional with a background at Mission: Border Hope, adept in data entry and customer service. Excelled in fostering teamwork and improving operations, significantly enhancing productivity. Demonstrated exceptional multitasking and collaboration skills across various roles, ensuring high-quality customer experiences and efficient data management.
Overview
5
5
years of professional experience
Work History
Sales Associate
AT&T
08.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Processor
Mission: Border Hope
12.2023 - 08.2024
- Interacted regularly with peers and management to pursue continuous improvement of facility operations and promote teamwork-focused environment
- Supported team members in their tasks, contributing to overall team success
- Entered data into computer tracking system and filed paperwork according to procedures
- Increased productivity by effectively managing workload and prioritizing tasks
Server
Skillets Cafe And Grill
08.2023 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
- Served food and beverages promptly with focused attention to customer needs
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences
- Cultivated warm relationships with regular customers
Server
Pizza Hut
01.2022 - 08.2023
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions
- Maintained a clean and orderly dining area for an enjoyable guest experience
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport
- Bussed and reset tables to keep dining room and work areas clean
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships
Crew Member
Wendy's
06.2020 - 05.2021
- Worked front counter, drive-thru and other areas
- Took orders, prepared meals, and collected payments
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency
- Worked well with teammates and accepted coaching from management team
Education
Diploma - General Studies
Eagle Pass High School
Eagle Pass, TX06.2019
Skills
- Attention to Detail
- Teamwork and Collaboration
- Customer Service
- Data entry experience
- Sorting and Packaging
- Data entry background
- Data Entry
- Handling Cash
Personal Information
Gender: M
Timeline
Sales Associate
AT&T
08.2024 - Current
Processor
Mission: Border Hope
12.2023 - 08.2024
Server
Skillets Cafe And Grill
08.2023 - 08.2024
Server
Pizza Hut
01.2022 - 08.2023
Crew Member
Wendy's
06.2020 - 05.2021
Diploma - General Studies
Eagle Pass High School
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