Jose Perez

• Manage the entire customer experience. This includes appropriate product selection, accurate order entry, safely picking product, and safely loading customer vehicle

• Look for ways to maximize sales opportunities and encourage customer loyalty

• Adapt communication style to differing audiences in email, over phone, or in person

• Pick, prepare, and stage will call orders/shipping product

• Help with merchandising and perform showroom replenishment

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

• Completed store opening and closing procedures and balanced tills.
• Trained new employees and delegated daily tasks and responsibilities.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Trained and mentored new employees to maximize team performance.

• Greeted customers with smile and provided friendly, knowledgeable service.
• Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
• Directed ticket holders to seats and facility locations.
• Worked with other staff members to facilitate smooth flow of operations.