Armon Sims
Financial Services
Smyrna,GA
Summary
Skilled at helping customers and business accounts to meet financial needs by developing customized product and service solutions. Well-versed in solving routine and complex financial problems. Good communication, multitasking and conflict resolution skills. Familiar with diverse banking and investment products, deposit accounts and loans. Competent in setting up services, transferring funds, and helping with complex transactions. Positive and upbeat with strong communication and problem-solving abilities.
Overview
9
9
years of professional experience
Work History
Virtual Universal Banker II
Georgia's Own Credit Union
10.2024 - Current
- Educated customers on various banking products and services, empowering them to make informed financial decisions aligned with their personal goals.
- Provide information on various loans that are suitable to what the customer needs ex. HELOC, vehicle and personal loans
- Enhanced cross-selling capabilities by offering tailored financial products and services to existing clients.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
Leasing End Specialist
Toyota Financial Services
10.2023 - 04.2024
- Provide Lease end information ex. to purchase vehicle, extend lease and how to return vehicle to dealership
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Educated staff on organizational mission and goals to help employees achieve success.
- Collected, arranged, and input information into database system.
Store Manager
Athletes Foot
06.2016 - 01.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
Education
Bachelor of Arts - Communication Design
Georgia State University
Atlanta, GA 05.2001 -
Skills
Transaction processing
Insurance products
Financial planning
Customer needs assessment
Credit analysis
Document preparation
Loan origination
Timeline
Virtual Universal Banker II
Georgia's Own Credit Union
10.2024 - Current
Leasing End Specialist
Toyota Financial Services
10.2023 - 04.2024
Store Manager
Athletes Foot
06.2016 - 01.2019
Bachelor of Arts - Communication Design
Georgia State University
05.2001 -
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