Kara Eck
Pana ,IL
Summary
Universal Banker with a proven track record in enhancing customer satisfaction and streamlining operations. Expertise in transaction processing and team coaching, committed to fostering strong customer relationships and driving branch performance.
Overview
5
5
years of professional experience
Work History
Universal Banker II
United Fidelity Bank
Shelbyville, IL
02.2024 - Current
- Processed customer transactions efficiently using banking software and tools.
- Educated clients on financial products, enhancing service understanding and satisfaction.
- Assisted in resolving customer inquiries, improving overall client experience and retention.
- Collaborated with team members to streamline operational procedures, increasing workflow efficiency.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Educated customers on various banking products and services, empowering them to make informed financial decisions aligned with their personal goals.
- Collaborated with team members to achieve branch performance metrics, fostering a positive work environment.
- Conducted account maintenance tasks, ensuring accuracy and compliance with banking regulations.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Maintained accuracy in daily transaction reporting, reconciling discrepancies promptly to ensure seamless accounting operations within the branch.
- Trained and mentored junior banking staff to maximize performance, efficiency, and compliance.
- Assisted branch manager in meeting sales targets by executing various marketing strategies and initiatives.
Teller
LLCU
Pana, IL
06.2022 - 02.2024
- Processed customer transactions efficiently and accurately, ensuring compliance with banking regulations.
- Assisted customers with account inquiries, providing exceptional service and resolving issues promptly.
- Managed cash drawer, balancing daily transactions to maintain accuracy and accountability.
- Trained new tellers on operational procedures and customer service best practices to enhance team performance.
- Collaborated with management to develop strategies for enhancing overall customer satisfaction scores.
- Conducted audits of cash handling procedures, identifying discrepancies and recommending corrective actions as needed.
Teller Supervisor
Bank of Hillsboro
Pana, IL
06.2021 - 09.2023
- Supervised daily teller operations, ensuring compliance with banking regulations and policies.
- Trained and mentored new tellers on customer service protocols and transaction processing systems.
- Monitored cash handling procedures to minimize discrepancies and enhance accuracy in transactions.
- Resolved complex customer inquiries, improving satisfaction through effective communication strategies.
Education
High School Diploma -
Central A&M High School
Moweaqua, ILSkills
- Branch operations
- Cash handling proficiency
- Electronic funds transfer
- Customer needs assessment
- Wire transfers
- Deposit processing
- Transaction processing
- Payment processing
- Document preparation
- Teller experience
- Customer service
- Account openings
- Cash handling
- Customer Service-oriented
- Developing customer relationships
- Check cashing and withdrawals
- Cross-selling expertise
- Money handling
- Cash management
- Team coaching and training
- ATM balancing
Languages
English
Timeline
Universal Banker II
United Fidelity Bank
02.2024 - Current
Teller
LLCU
06.2022 - 02.2024
Teller Supervisor
Bank of Hillsboro
06.2021 - 09.2023
High School Diploma -
Central A&M High School