Angela Caldwell
Lakeland,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
25
25
years of professional experience
Work History
Universal Banker II
Truist Bank
Lakeland , FL
11.2012 - Current
Relationship Banker
BB&T
Polk City, FL
03.2009 - Current
Teller Supervisor
Colonial Bank
Polk City, FL
08.2005 - Current
Teller
Colonial Bank
Seffner, FL
08.1999 - Current
- Handled large volumes of currency quickly and accurately with minimal errors.
- Balanced cash drawers on a daily basis.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Answered customer inquiries regarding bank products and services.
- Maintained confidentiality of all customer records and information according to company policies.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Delivered exceptional service to customers in person or over telephone.
- Adhered strictly to all security procedures related to handling money at the teller window.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Adhered to financial services security and audit procedures.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Identified transaction errors when debits and credits did not balance.
- Processed wire transfers for customers both domestically and internationally.
- Trained employees on cash drawer operation.
- Identified opportunities to refer customers to other areas of the bank for additional services.
- Performed daily reconciliation of teller drawer within established limits.
Education
Associate of Science - Accounting
Everest University - Tampa
Tampa, FL05-2005
Skills
- Transaction Processing
- Branch Operations
- Wire Transfers
- Payment Processing
- Deposit Processing
- Customer Needs Assessment
- Risk Management Understanding
Timeline
Universal Banker II
Truist Bank
11.2012 - Current
Relationship Banker
BB&T
03.2009 - Current
Teller Supervisor
Colonial Bank
08.2005 - Current
Teller
Colonial Bank
08.1999 - Current
Associate of Science - Accounting
Everest University - Tampa