Brianna Folk
Administrative Assistant
Midwest City,OK
Summary
High achieving collaborator who effectively exceeds tasks given, possesses strong leadership skills, and excels in effective and positive communications is looking to establish a career with a company with opportunities for job advancement. Authorized to work in the US for any employer
Overview
7
7
years of professional experience
4
4
years of post-secondary education
6
6
Certifications
Work History
Universal Banker II
Oklahoma Educators Credit Union
10.2023 - Current
- Help members with cash transactions, online banking, and loan applications
- Educated customers on various banking products and services, empowering them to make informed financial decisions aligned with their personal goals.
- Collaborated with team members to achieve branch performance metrics, fostering a positive work environment.
- Enhanced cross-selling capabilities by offering tailored financial products and services to existing clients.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
Member Service Representative
USE Federal Credit Union
09.2021 - Current
- Effectively assist members with cash transactions and online banking questions
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Cashier
Raising Cane's Chicken Fingers
12.2018 - Current
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
Package Specialist
fireleaf enterprises
01.2020 - 09.2021
- Pre labeled packaging for their products
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Followed all company policies and procedures to deliver quality work.
Fountain, Carhop, Cook, and Drive
Sonic Drive In
07.2017 - 12.2018
- Count back change
- Assisted customers in choosing menu items by providing food complementing information.
- Operated headset communication system to take orders quickly and accurately from customers.
- Ensured order accuracy, double-checking each order before delivering to customers.
- Resolved customer complaints professionally, finding mutually agreeable solutions.
Education
High School Diploma -
Midwest City High School
Midwest City, OK 08.2017 - 05.2019
Associate of Arts - Administrative Assistance And Secretarial Science
Mid-Del Technology Center
Midwest City, OK 08.2017 - 05.2019
Skills
Transaction Processing
Customer Needs Assessment
Document Preparation
Wire Transfers
Loan Processing
Payment Processing
Banking software navigation
Performance Tracking
Financial Institution Regulations
Customer Service
Products and Services Knowledge
Creative Thinking
Certification
MS Word 2013, 12/01/17, 12/01/20
Schoolorganizations
- Officer of BPA (Business Professionals of America)
- Placed first at BPA state competition in Database (Access) Applications
Timeline
Universal Banker II
Oklahoma Educators Credit Union
10.2023 - Current
Member Service Representative
USE Federal Credit Union
09.2021 - Current
Package Specialist
fireleaf enterprises
01.2020 - 09.2021
Cashier
Raising Cane's Chicken Fingers
12.2018 - Current
High School Diploma -
Midwest City High School
08.2017 - 05.2019
Associate of Arts - Administrative Assistance And Secretarial Science
Mid-Del Technology Center
08.2017 - 05.2019
Fountain, Carhop, Cook, and Drive
Sonic Drive In
07.2017 - 12.2018
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