Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

Shonte Rochester

Salem,MA

Summary

Versatile Teller knowledgeable about checking, savings and investment fund accounts and transactions. Skilled in assisting customers with accounts, transfers and banking product needs. Brings excellent communication skills combined with open and upbeat nature.

Overview

4
4
years of professional experience

Work History

Universal Banker II

Salem Five Cents Bank
Salem, Massachusetts
12.2022 - Current
  • Identifying cross-selling opportunities and enhancing current and future collaborations
  • Open new accounts and get to know each customer personally
  • Financial transactions are processed
  • Understand the banking industry, including revenue and expense streams, to deliver the best product and service
  • Carry out supervisory responsibilities when the Branch Manager and Assistant Branch Manager are not present
  • Participate in specific sales activities like identifying customer needs, presenting solutions, and placing follow-up and onboarding calls
  • Proficient use of desktop programs like Microsoft Office (Excel, Word, Teams, Outlook)
  • Take part in team meetings and help achieve branch sales goals.

Customer Service

Walmart Inc
09.2021 - 12.2022
  • Educate and enlighten customers on product prices and details
  • Address challenges according to Walmart policies
  • Contribute to the customer service experience
  • Keep cash drawer balanced and accurate
  • Issue MoneyGram or cash paychecks
  • Western Union transfers or receive
  • Processing customers returns or exchanges
  • Answering phone calls
  • Maintain daily accounting for the front end.

Customer Service Clerk

Unicomer
Bridgetown, Barbados
10.2020 - 12.2020

· Receive trucks and unload merchandise.

· Fulfill customer orders.

· Receive products and check that they are not damaged.

· Return any damaged products.

· Match purchase orders to sales orders and distribute to sales associates for processing.

· Keep warehouse stocked with essentials.

· Maintain accurate records.

Education

Bachelor’s in Business Administration with concentration in Management -

Salem State University
06.2024

Associate Degree in Office Administration -

Samuel Jackman Prescod Polytechnic
08.2018

Caribbean Examination Council/ Diploma -

Ellerslie Secondary School
08.2016

Skills

  • Microsoft Word
  • Excel
  • Access
  • Power Point
  • QuickBooks
  • Deposit processing
  • Transaction Processing
  • Cash handling proficiency
  • Customer Service
  • Financial Institution Regulations
  • New Account Setup
  • Teller Support
  • Bank Sales
  • Financial processes understanding
  • Mortgage facilitation

Languages

English
Professional

Affiliations

-Traveling: Passionate about exploring new cultures and countries. Enjoys learning about diverse traditions, cuisines, and landscapes through travel experiences.

- Fashion: Enthusiast of fashion trends and styles. Keeps up with the latest fashion news and incorporates personal style into daily life.

- Adventuring: Loves outdoor activities and adventures. Enjoys hiking, camping, and participating in various adventure sports for an adrenaline rush and connection with nature.

Timeline

Universal Banker II

Salem Five Cents Bank
12.2022 - Current

Customer Service

Walmart Inc
09.2021 - 12.2022

Customer Service Clerk

Unicomer
10.2020 - 12.2020

Bachelor’s in Business Administration with concentration in Management -

Salem State University

Associate Degree in Office Administration -

Samuel Jackman Prescod Polytechnic

Caribbean Examination Council/ Diploma -

Ellerslie Secondary School
Shonte Rochester