Summary
Overview
Work History
Education
Skills
Awards
Languages
Accomplishments
References
Timeline
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Etienne Boulanger Harshman

Salem,USA

Summary

Dynamic professional with a proven track record at Commonwealth Diagnostics International, excelling in process efficiency management and supplier relations. Adept at quality assurance and ISO 13485 compliance, I leverage strong attention to detail and advanced technical skills to drive operational success and enhance customer satisfaction.

Overview

20
20
years of professional experience

Work History

Universal Banker I

Salem Five Cents Bank
Salem, MA
06.2024 - Current
  • Executed teller duties, including answering inquiries and processing deposits and withdrawals.
  • Conducted sales activities to identify customer needs, present solutions, and finalize transactions.
  • Documented each customer interaction within Bank’s system for accurate record-keeping.
  • Mastered branch operations policies and procedures, ensuring compliance with regulations.
  • Managed account openings, debit card issuances, and settlement processes efficiently.
  • Oversaw vault and ATM management, maintaining security and accessibility.
  • Performed outbound calling to enhance customer engagement and follow-up on services.

Operations Coordinator

Commonwealth Diagnostics International
Salem, MA
01.2023 - 03.2024
  • Optimized purchasing schedules and requests by managing supplier and inventory processes.
  • Enhanced procurement strategies through comprehensive price sourcing and competitive investigations.
  • Conducted preliminary interviews for Operations positions, reviewing resumes with detailed notes.
  • Monitored productivity of Operations Associates while providing management updates.
  • Trained Operations Associates to uphold compliance with operational standards.
  • Aligned expenditures with organizational goals through effective budget management.
  • Maintained quality and reliability in supply chain operations by managing vendor relationships.
  • Spearheaded Tube Holder project, collaborating with engineering groups and supplying preliminary drawings.

Operations Associate

Commonwealth Diagnostics International
Salem, MA
02.2021 - 12.2022
  • Sourced, purchased, inspected, cataloged, prepared, printed, and assembled all components of testing kits per ISO 13485:2016 standards.
  • Maintained inventory of all items for kit assembly, assigning lots for tracking and tracing.
  • Communicated with external manufacturers to ensure uninterrupted material flow for operational efficiency.
  • Trained new associates on all standard operating procedures and work instructions.
  • Resolved staffing challenges, bringing operations department from over one month behind to current status with surplus.
  • Cultivated positive relationships with providers throughout operational adjustments.
  • Reviewed quality documents and quality management system for usability and clarity.

Barista

Starbucks International
Swampscott, MA
07.2020 - 02.2021
  • Set up attractive displays to enhance customer engagement.
  • Unpacked trucks to maintain inventory levels and product availability.
  • Opened and closed store, ensuring operational efficiency and security.
  • Organized storage room to optimize space and accessibility for staff.

Technical Recruiter

Oxford International
Beverly, MA
11.2018 - 12.2019
  • Established rapport with engineering professionals to assess interests in nationwide contract work.
  • Liaised onboarding processes for consultants to ensure smooth integration into Oxford contracts.
  • Utilized Boolean strings and databases, including LinkedIn, to identify potential candidates.
  • Qualified life sciences professionals for consultation opportunities within industry standards.
  • Managed time clocks for consultants, resolving any arising issues promptly.
  • Conducted cold calls to source new leads and expand talent pool.

Team Member

Precision Estate Sales & Clean-outs LLC
Peabody, MA
09.2016 - 11.2018
  • Researched and staged items for sale, enhancing presentation at estate sales.
  • Assisted as sales staff, engaging with customers to drive sales.
  • Managed clean-out processes and coordinated donations from estates.

Rigid Endoscope Tech.

Ben’s Precision Instruments
Fife, WA
02.2015 - 08.2016
  • Trained coworkers in basic repair techniques and quality assessment for rigid scopes.
  • Managed inventory for repairs and stock parts to ensure availability.
  • Conducted quality assurance inspections for both incoming and outgoing scopes.
  • Fabricated replacement parts using microscope, lathe, and laser welder.
  • Employed Oxy-Acetylene and Hydro flux torches for precise repairs.
  • Utilized solder, UV curing glues, and epoxies in various applications.
  • Polished glass and fiber optics to restore original clarity.

Rigid Endoscope Repair Tech.

Integrated Medical Systems
Cooper City, FL
05.2005 - 06.2010
  • Analyzed and estimated repairs for rigid endoscopes to ensure accuracy and efficiency.
  • Assigned work based on project assessments and technician availability.
  • Opened all incoming rigid endoscopes for thorough inspection.
  • Assembled and restored equipment to meet manufacturer's specifications.
  • Documented all changes to repaired items to enhance future repair quality.
  • Harvested replacement parts from used equipment and rebuilt usable components.

Education

Associates in Arts Degree - Liberal Arts

Broward College
Florida

Bachelor's Degree - Arts in History, Sociology

Florida State University
Tallahassee, FL

Skills

  • Attention to detail
  • Process efficiency management
  • CGMP compliance
  • Resume assessment
  • Customer service expertise
  • Quality assurance
  • LinkedIn recruitment
  • Cold calling and Boolean search
  • Supplier and inventory management
  • ISO 13485 and 21 CFR Part 820 knowledge
  • Microscopic part repair
  • Tool creation for specialty uses
  • Advanced technical skills: soldering, laser welding, hand tools
  • Microsoft Excel and Word proficiency

Awards

  • Awarded Employee of the Month for 6 straight months for overall superior service at PES.
  • Selected for prestigious International Baccalaureate high school.

Languages

French
Limited

Accomplishments

  • Attended International Baccalaureate High School.
  • Won State level awards in Theatre Arts, Musical Theatre and Madrigal Performance.

References

References available upon request.

Timeline

Universal Banker I

Salem Five Cents Bank
06.2024 - Current

Operations Coordinator

Commonwealth Diagnostics International
01.2023 - 03.2024

Operations Associate

Commonwealth Diagnostics International
02.2021 - 12.2022

Barista

Starbucks International
07.2020 - 02.2021

Technical Recruiter

Oxford International
11.2018 - 12.2019

Team Member

Precision Estate Sales & Clean-outs LLC
09.2016 - 11.2018

Rigid Endoscope Tech.

Ben’s Precision Instruments
02.2015 - 08.2016

Rigid Endoscope Repair Tech.

Integrated Medical Systems
05.2005 - 06.2010

Associates in Arts Degree - Liberal Arts

Broward College

Bachelor's Degree - Arts in History, Sociology

Florida State University

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