Armond Mailian
Glendale,CA
Summary
Organized and dependable candidate with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Restaurant Waiter
Banquet Hall
02.2023 - Current
- Answered customers' questions, recommended items, and recorded order information.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Dispatcher Coordinator
Traektoriya LLC
01.2021 - 08.2022
- Enhanced dispatch efficiency by implementing a new scheduling system and optimizing routes.
- Reduced response times by streamlining communication between dispatchers and field personnel.
- Improved customer satisfaction with timely and accurate dispatching of service requests.
- Coordinated schedules for multiple teams, ensuring optimal coverage during peak hours.
- Managed high call volumes while maintaining composure and professionalism under pressure.
- Collaborated with other departments to streamline processes and improve overall operational efficiency.
Education
Bachelor of Science - Logistics Management
Saint Petersburg Mining University
Saint Petersburg, Russia06.2020
Skills
- Service Quality
- Stress management
- Customer service
- Reliability
Languages
English
Professional Working
Armenian
Native or Bilingual
Russian
Native or Bilingual
Timeline
Restaurant Waiter
Banquet Hall
02.2023 - Current
Dispatcher Coordinator
Traektoriya LLC
01.2021 - 08.2022
Bachelor of Science - Logistics Management
Saint Petersburg Mining University