Debra Bashoor
Akron ,OHIO
Summary
Self-motivated and dependable professional offering many years of restaurant industry and call center experience. Proficient in assisting guests with reservations, takeout orders, and general inquiries. Career history achieving high performance with minimal supervision.
Overview
8
8
years of professional experience
Work History
Restaurant Waiter
Burntwood Tavern
Fairlawn, Ohio
01.2024 - Current
- Trained new employees to perform duties.
- Answered phone calls providing information about restaurant services, hours of operation, menu items .
- Served food and beverages to patrons and confirmed complete orders.
- Processed various methods of payment.
Front Desk Agent
Staybridge Suites
Canton, OH
02.2023 - 01.2024
- Working closely with all departments to ensure all aspects of the guest's stay always meet the highest expectations
- Checking guests in and out throughout shift
- Preparing daily reservations to ensure everything is ready for incoming guests
- Making welcome packets to assist the guest's stay
- Making room keys
- Serving all guests according to company policy
- Processing billing and payments
- Adhering to strict financial management to ensure consistent balance in the till
Server / Shift Supervisor
Dave & Buster's
Canton, OH
09.2019 - 02.2023
- Shift supervisor- take care of guests' concerns
- Help my team any way possible to make the shift successful
Shift Supervisor
Oriana House
Akron, OH
06.2018 - 12.2018
- As a Shift Supervisor for Oriana House, I was required to maintain and update client files per state regulations and federal audit standards
- I was in charge of ensuring the facility and clients were safe and secure
- As well as documenting behavior changes in detail and reporting to the court or referring agency any pertinent changes with clients
- I also supervised between 6-10 employees
- I was responsible for ensuring their training is up to date and that they are following state and federal audit standards while completing paperwork
- As an effective supervisor I monitored and gave constructive feedback to my direct reports in regards to their day to day job performance
Server
Bob Evans
Akron, OH
01.2017 - 07.2018
- As a server at the Arlington Ridge location, my job duties included providing excellent service to all my guests
- I was responsible for taking accurate orders, delivering them to the guests and maintaining a clean section and work environment
- I pride myself on several documented compliments to our corporate headquarters regarding my service as well as being a reliable employee
- I am always happy to help in any way I can and enjoy being a team player
Skills
- Customer service
- Customer loyalty programs
- Order taking
- Complaint resolution
- Cross-selling and upselling
- Check accuracy
- Conflict management
- Server collaboration
- Large party coordination
- Guest engagement
- Cash handling
- Service quality
- Memory retention
- Problem-solving
- Upselling techniques
- Courteous demeanor
- Brand representation
- Feedback collection
- Follow-up calls
- Building rapport
- CRM software
- Language proficiency
- Script adherence
- Dispute management
- Payment processing
- Goal oriented
- Social media support
- Live chat support
- Appointment scheduling
- Call handling
- Email correspondence
- Escalation handling
- Relay hearing-impaired calls
- Call logging
- Account updating
- Sales closing
- Record preparation
- System documentation
- Call controlling
- Problem-solving skills
- Gathering information
- Report preparation
- Interpersonal skills
- Product upselling
- Calm disposition
- Inbound phone calls
- Quality assurance controls
- Documentation and reporting
- Call documentation skills
- Delivery tracking
- Customer relationship management
- Sales expertise
- Caller accomodations
- Logging call information
- Customer support
- Quality assurance
- Professional phone voice
- Call center operations
- Customer account updates
- Customer service optimization
- Call control skills
- Providing customer support
- Call control
- Customer communications
- Quality control
- Call center customer service
- Communicating with clients
- Data gathering
- Account management
- Inbound phone call management
- Verbal and written communication
Timeline
Restaurant Waiter
Burntwood Tavern
01.2024 - Current
Front Desk Agent
Staybridge Suites
02.2023 - 01.2024
Server / Shift Supervisor
Dave & Buster's
09.2019 - 02.2023
Shift Supervisor
Oriana House
06.2018 - 12.2018
Server
Bob Evans
01.2017 - 07.2018