Armond Batiste
Beaumont,Tx
Summary
Customer Service Representative with over 10 years of experience. Excels in fast-paced, changing work environments. Self-motivated, hardworking and flexible scheduling. Quick study for new products, services and policies. Endeavors to conform to and exceed the standards set by management.
Overview
4
4
years of professional experience
Work History
LSO
MINNIE ROGERS JUVENILE DETENTION CENTER
10.2022 - 01.2023
- Maintains observation of audio-visual monitors, coordinates entry and exit to Detention by use of electric strike door lock controls, supervise detainee maintaining a safe environment
CUSTOMER SERVICE REP
LIBERTY MUTUAL
03.2022 - 10.2022
- Working in a fast-paced call center environment taking inbound phone calls back-to-back, interprets policy contracts to insured based on expert knowledge of personal lines auto products. Provides counsel, guidance and suggestions to our customers to adequately cover and protect what they value most.
CUSTOMER SERVICE LISCENSE ASSCIOATE
ALLSTATE INSURANCE
05.2021 - 03.2022
- Answer incoming call center questions about insurance policies and insurance coverage issues, as well as consumer complaints and general inquiries
WAH-CSR
SUTHERLAND GLOBAL
07.2019 - 01.2021
- Making every customer experience great leaving a lasting impression, providing accurate and helpful information to the customer. Troubleshooting to resolve issues.
Education
Diploma - undefined
West Brook Senior High School
05.2002
Skills
- Proficient in Microsoft Word, Excel, PowerPoint, Access, Internet, Quick Learning Ability, Ability to Multi-task And Communicate Clearly and Effectively, Excellent Phone Etiquette, Problem Solving And Customer Relations
Timeline
LSO
MINNIE ROGERS JUVENILE DETENTION CENTER
10.2022 - 01.2023
CUSTOMER SERVICE REP
LIBERTY MUTUAL
03.2022 - 10.2022
CUSTOMER SERVICE LISCENSE ASSCIOATE
ALLSTATE INSURANCE
05.2021 - 03.2022
WAH-CSR
SUTHERLAND GLOBAL
07.2019 - 01.2021
Diploma - undefined
West Brook Senior High School