Armonde Bonaparte
Park Forest,IL
Summary
Accomplished professional with a proven track record at United Airlines, enhancing customer satisfaction through exceptional service and effective problem-solving. Skilled in shipping, receiving, and team collaboration, significantly improved package handling efficiency and reduced damage rates. Expert in maintaining safety and managing high-pressure situations, demonstrating superior relationship-building abilities.
Overview
6
6
years of professional experience
Work History
Package Handler
Amazon
Monee, IL
06.2023 - 06.2024
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Used hand-held scanners and physical logs to accurately track item movements.
- Proved successful working within tight deadlines and a fast-paced environment.
Train Conductor
Union Pacific
Saint Paul, MN
08.2022 - 05.2023
- Communicated with train dispatchers to obtain and adjust directions.
- Performed daily inspections on switches.
- Collaborated with fellow conductors to maintain high standards of professionalism while performing duties on board trains.
- Facilitated clear communication between onboard staff and control center personnel to address any issues or delays promptly.
Airline Customer Service Agent
United Airlines
Chicago, IL
03.2018 - 08.2022
- Provided exceptional customer service with empathetic listening and effective problem-solving skills.
- Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
- Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.
- Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
- Utilized strong attention-to-detail skills when reviewing passenger documents for accuracy before issuing boarding passes.
- Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.
Education
High School Diploma -
Rich Central
Olympia Fields, ILSkills
Shipping and receiving
Order picking and processing
Route logs
Account management
Creative problem solving
Retail materials management
International sales support
Safety awareness
Fundraising
Relationship building
Operations support
Research
Team collaboration
Timeline
Package Handler
Amazon
06.2023 - 06.2024
Train Conductor
Union Pacific
08.2022 - 05.2023
Airline Customer Service Agent
United Airlines
03.2018 - 08.2022
High School Diploma -
Rich Central