Aniya Smith
Raleigh,NC
Summary
- Results-driven professional with track record in delivering high-quality performance and supporting team goals. Known for reliability and adaptability, ensuring smooth operations even under dynamic conditions. Skilled in effective communication and task management, fostering collaborative and efficient work environment.s
- Skilled Worker learns new processes quickly and adapts to customer and company needs. Hardworking, focused, and diligent with good people and problem-solving abilities.
-Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
-Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
Work History
Package Handler
Wayfair
07.2024 - 09.2024
- Operated material handling equipment to streamline package sorting and distribution processes.
- Collaborated with team members to ensure timely and accurate order fulfillment.
- Maintained clean and organized work areas, adhering to safety and operational protocols.
- Monitored inventory levels, reporting discrepancies to ensure stock availability.
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Assembled, sealed, and loaded packages into correct trucks.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
Order Selector
C&S Wholesale Grocers
01.2023 - 10.2023
- Collaborated with team members to ensure timely fulfillment of customer orders.
- Inspected products for quality and accuracy prior to packaging and shipment.
- Maintained clean and organized work area in compliance with safety regulations.
- Implemented process improvements that enhanced order picking efficiency by streamlining workflows.
- Assisted in inventory management, ensuring accurate stock levels through regular audits.
- Minimized damaged items through careful handling of fragile products while selecting orders.
- Detail-oriented Order Picker with experience working in various large warehouse environments. Seeking similar role where outstanding packing skills and strong commitment to safety will be valued.
- Pulled orders quickly to maintain demanding productivity goals.
- Printed labels, packaged boxes, and loaded into outbound containers.
Customer Service Representative
Concentrix
08.2021 - 11.2022
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume calls while maintaining quality service standards.
- Collaborated with team members to streamline processes and enhance customer satisfaction.
- Trained new staff on company policies, systems, and best practices for service excellence.
Sales Associate
Beauty Depot
04.2019 - 11.2020
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Managed inventory levels, ensuring product availability and minimizing stock discrepancies.
- Trained new sales associates on product knowledge and effective sales techniques.
- Maintained cleanliness and organization of sales floor, contributing to an inviting retail environment.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Cashier/Customer Service
Marshall's
02.2017 - 06.2018
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained organized merchandise displays to enhance shopping experience.
- Trained new cashiers on operational procedures and customer engagement strategies.
- Implemented cash handling procedures to ensure accuracy and minimize discrepancies.
- Monitored inventory levels, facilitating timely restocking of products.
- Collaborated with team members to achieve sales goals and improve store performance.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Associate of Applied Science - Business Administration And Management
Strayer University
Washington, DC06-2026
High school diploma - undefined
Westside High School
Jacksonville, FL06.2015
Skills
- Data entry
- Organizational skills
- RF scanner
- Quick service & fast food restaurant
- Warehouse experience
- Sales negotiation
- Distribution center
- Food service management
- Office experience
- English
- Time management
- Mobile applications
- Microsoft Office
- Customer service
- Computer skills
- Achieving sales targets
- Profit and loss analysis
- Microsoft Excel
- Microsoft Word
- Managing hospitality teams
- Shipping & receiving
- Team management
- Driving
- Negotiation
- Communication skills
- Package unloading
- Packaging
- Label reading
- Sorting packages
- Shipping and receiving
- Maintaining equipment
- Active listening
- Critical thinking
- Call center experience
- Relationship building
- Conflict resolution
- Complaint handling
- Complaint resolution
- Payment processing
- Customer satisfaction measurement
Languages
English
Full Professional
Interests
- Music
- Graphic Design
- Crafting and DIY Projects
- I participate in low-impact exercises to strengthen core muscles
- Gym Workouts
- Photography
- I have a passion for photography and editing photos
- Food Photography
- Sharing recipes, cooking tips, and culinary experiences through blogs and social media platforms
- Enjoy creating and following travel blogs and vlogs
- I like working with my hands and fixing things
- I enjoy helping others and giving back to the community
- Reading
- Fashion and Style
Timeline
Package Handler
Wayfair
07.2024 - 09.2024
Order Selector
C&S Wholesale Grocers
01.2023 - 10.2023
Customer Service Representative
Concentrix
08.2021 - 11.2022
Sales Associate
Beauty Depot
04.2019 - 11.2020
Cashier/Customer Service
Marshall's
02.2017 - 06.2018
High school diploma - undefined
Westside High School
Associate of Applied Science - Business Administration And Management
Strayer University