Wendy Zepeda
Colton,USA
Summary
With a proven track record at Healthpointe Medical Group, I excel in multitasking and effective communication, ensuring high-quality patient care and efficient office operations. Skilled in medical transcription and HIPAA compliance, I've significantly enhanced workflow and patient satisfaction. My collaborative spirit and organizational prowess make me a valuable asset to any team.
Overview
4
4
years of professional experience
Work History
PACKAGE HANDLER
FedEx
Bloomington, California
10.2024 - Current
- Greeted customers in a friendly and courteous manner
- Maintained cleanliness of checkout area and ensured it was well stocked at all times
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment
- Inspected packages for damages or defects and recorded any issues found
- Organized packages according to type, size, destination, and other specifications
- Checked all outgoing shipments to ensure accuracy of contents
- Reported any lost or damaged items to supervisors immediately upon discovery
- Ensured compliance with postal regulations regarding hazardous materials handling
- Scanned and sorted packages according to destinations and service type using handheld scanner
- Sorted packages to appropriate slide, line or belt for final distribution
- Assisted in loading delivery trucks with prepared packages
- Examined and inspected containers, materials, and products to meet packing specifications
- Worked flexible hours, including weekends and holidays, to meet business needs
- Assisted with loading and unloading of irregularly shaped or oversized packages manually
- Followed company policies and procedures for secure package handling
- Collaborated with team members to improve workflow and increase productivity
- Loaded and unloaded delivery vehicles efficiently, ensuring timely distribution of packages
- Conducted package inspections for damage and reported discrepancies to supervisor
- Maintained clean and organized work area, adhering to safety standards
- Collaborated with other movers when loading large equipment to prevent potential accidents
MEDICAL ASSISTANT
Healthpointe Medical Group
Colton, California
01.2024 - Current
- Administered injections, medications and treatments as directed by the physician
- Administered injections, medications and treatments as directed by the physician.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Measured vital signs and took medical histories to prepare patients for examination.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Educated patients about medications, procedures and physician's instructions.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Prepared treatment rooms for patient examinations.
- Assisted back office patient processes to reduce office wait times.
Front Desk Receptionist
Healthpointe Medical Group
Colton, California
12.2023 - Current
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Monitored visitor access control systems including issuing identification badges when necessary.
- Updated customer information in databases regularly to ensure accuracy of records.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Greeted visitors to provide information and direct to appropriate personnel.
- Explained policies and procedures to visitors.
- Provided administrative support including photocopying, faxing, and filing.
- Scheduled and confirmed appointments for clients and staff.
- Managed multi-line telephone system, directing calls to appropriate departments.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Investigated and analyzed client complaints to identify and resolve issues.
Medical Transcriptionist
Healthpointe Medical Group
Colton, California
12.2021 - Current
- Transcribed medical dictation from physicians, including patient histories, physical examinations and discharge summaries.
- Utilized multiple computer applications to complete work assignments accurately and efficiently.
- Reviewed transcribed documents for accuracy and completeness in accordance with established procedures.
- Conducted quality control checks on completed reports and corrected errors as needed.
- Assisted in training new transcriptionists regarding departmental policies and procedures.
- Collaborated with other departments to ensure accurate completion of all transcription tasks.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Performed administrative duties such as filing, faxing, data entry. as necessary.
- Responded promptly to customer inquiries related to medical records and documentation issues.
- Researched discrepancies between dictated reports and transcribed documents as needed.
- Monitored incoming dictations for timely completion of assigned tasks.
- Developed a system for tracking turnaround times for each physician's dictations.
- Evaluated audio recordings for clarity prior to beginning transcription work.
- Verified patient identification numbers against corresponding documents before submitting them.
- Updated database information with newly transcribed documents on a regular basis.
- Demonstrated extremely fast and accurate typing abilities.
- Made corrections when needed to grammar, spelling, and syntax.
- Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.
- Identified errors in reports which could compromise patient care.
- Reviewed diagnostic and procedural terminology for accuracy.
- Identified and corrected errors in reports which could compromise patient care.
- Identified mistakes in reports and checked with doctors to obtain correct information.
- Returned dictated reports for physician's review, signature and corrections and inclusion in patients' medical records.
- Kept operations in full compliance with HIPAA rules and regulations.
- Examined diagnosis codes for accuracy, completeness, specificity and appropriateness according to services rendered.
Patient Referral Coordinator
Healthpointe Medical Group
Colton, California
12.2021 - 12.2023
- Assisted in the coordination of patient referrals to other medical providers.
- Maintained a database of referral information and tracked referrals received and sent out.
- Provided timely follow up on all outstanding referrals ensuring they are completed within required timelines.
- Screened incoming requests for referrals, verifying accuracy of information and eligibility requirements.
- Communicated with patients regarding their referral status, providing updates when necessary.
- Processed paperwork associated with each referral including authorization forms, consent documents.
- Provided customer service support by responding promptly to inquiries from patients, families and other healthcare professionals.
- Utilized various software programs such as Microsoft Office Suite and Electronic Medical Records systems.
- Performed administrative tasks such as filing documents related to patient's referrals.
- Scheduled evaluations and procedures for patients.
- Established strong work network by building professional relationships with physicians and fellow employees.
- Addressed and resolved patient concerns and complaints in a timely and empathetic manner.
- Managed patient appointments, ensuring efficient scheduling and rescheduling as necessary.
- Explained policies, procedures and services to patients.
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
Insurance Verification Specialist
Cajón Medical Group
San Bernardino, CA
10.2020 - 03.2021
- Reviewed medical records to ensure accuracy of required information needed for pre-authorization requests.
- Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
- Developed a working knowledge of insurance plans, including Medicare and Medicaid regulations and requirements.
- Compiled and coded patient information or data in appropriate computer system.
- Completed relevant insurance and other claim forms.
- Scheduled and confirmed patient appointments and consultations.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Verified patient insurance coverage, benefits, and eligibility for services across multiple insurance platforms.
- Monitored and tracked the status of pending insurance verifications and authorizations.
- Analyzed and interpreted insurance coverage policies to determine patient eligibility for services.
- Responded promptly to customer inquiries regarding their benefits and eligibility status.
- Identified discrepancies in patient's insurance coverage or benefits, ensuring accuracy of data entered into system.
- Evaluated policies and procedures related to Insurance Verification activities.
- Updated patient and insurance data and input changes into company computer system.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Communicated with insurance carrier, patient and third party or employer to verify patient insurance benefits.
- Accessed third-party insurance databases to identify coverage of benefits.
- Contacted patients to confirm demographic information and communicate financial responsibilities.
- Updated patient accounts with insurance verification information to ensure accurate billing.
Education
Medical Assistant
UEI College
Riverside, CA01-2021
Skills
- Appointment Scheduling
- HIPAA Requirements
- Office Equipment Operation
- Medical Terminology
- Medical Transcription
- Organization skills
- Multitasking
- Communication Skills
- Time management abilities
- Organizational Skills
- Team Collaboration
- EMR/EHR
- Medical Documentation
- Data entry skills
- Information Verification
- Proofreading skills
- Professionalism
- Proofreading
- Quality Control
- Customer Service
- Call Routing
- Scheduling appointments
- Problem-solving skills
- Verbal and written communication
- Call forwarding
- Scheduling
- Data Entry
- HIPAA Compliance
- Laboratory maintenance
- Electrocardiography (EKG)
- Insurance Verification
- Reliable team player
- Vital signs and examinations
- Medical Records Management
- Truck loading
- Pallet building
- Fragile item handling
- Heavy Lifting
- Warehouse Safety
- Package loading
- Package unloading
- Truck loading and unloading
Timeline
PACKAGE HANDLER
FedEx
10.2024 - Current
MEDICAL ASSISTANT
Healthpointe Medical Group
01.2024 - Current
Front Desk Receptionist
Healthpointe Medical Group
12.2023 - Current
Medical Transcriptionist
Healthpointe Medical Group
12.2021 - Current
Patient Referral Coordinator
Healthpointe Medical Group
12.2021 - 12.2023
Insurance Verification Specialist
Cajón Medical Group
10.2020 - 03.2021
Medical Assistant
UEI College