Juana Contreras
Lemon Grove,CA
Summary
Flexible hard worker ready to learn and contribute to team success. Attentive Patient Service Representative skilled in managing patient charts, processing payments and scheduling procedures. Detailed team player with strengths in communication, customer service and multitasking.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Package Handler
FedEx ground
San Diego, CA
10.2023 - Current
- Packed, sealed, and labeled shipments adhering to company standards and protocols.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Conducted package inspections for damage and reported discrepancies to supervisor.
- Packed boxes and stock using organizational guidelines.
- Inspected packages for damages or defects and recorded any issues found.
Patient Service Representative
Sliver medical staffing
Chula Vista, CA
06.2022 - 04.2023
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Performed administrative duties such as filing, faxing, photocopying.
- Documented patient counters in hospital system and initiated follow-up actions.
- Coordinated scheduling of appointments across multiple departments to optimize patient care.
- Assisted with scheduling follow-up appointments according to provider availability.
Patient Service Representative
St. Paul pace
San Diego , Ca
06.2022 - 04.2023
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Assisted with scheduling follow-up appointments according to provider availability.
- Coordinated scheduling of appointments across multiple departments to optimize patient care.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Registered patients by verifying records to update computer system and patient charts.
Education
Master of Healthcare Administration - Healthcare Unit Coordinator
San Diego City College
San Diego, CA06-2024
Medical Terminology - Medical Terminology
San Diego City College
San Diego, CA03-2024
High School Diploma -
Crawford High School
San Diego, CA06-2010
Some College (No Degree) - Medical Office Specialist
UEI College
Chula Vista, CASkills
- Medical filing
- Appointment confirmation
- Recording histories
- System updates
- Patient greeting
- Check-in coordination
- Insurance verifying
- Front desk supervision
- Medical insurance
- Electronic health records
- HIPAA compliance
- Workflow optimization
- Verbal and written communication
- Patient intake
- Medical terminology
- Appointment scheduling
- Appointment reminders
- Insurance verification
- Patient follow-up
- Medicaid
- Patient admitting
- Payment collection
Certification
- First Aid/CPR
- Medical terminology
- Healthcare unit coordinator
- HIPAA
Timeline
Package Handler
FedEx ground
10.2023 - Current
Patient Service Representative
Sliver medical staffing
06.2022 - 04.2023
Patient Service Representative
St. Paul pace
06.2022 - 04.2023
Master of Healthcare Administration - Healthcare Unit Coordinator
San Diego City College
Medical Terminology - Medical Terminology
San Diego City College
High School Diploma -
Crawford High School
Some College (No Degree) - Medical Office Specialist
UEI College